Password manager autofill not working

[brucet1953]

Any feeling for what was done? Remove/reinstall software? Did you have to grant remote access to your computer?

[bjm]

@brucet1953

I just activated the Norton Password Manager in Edge. It works normally, so I assume that the issue is with Chrome.

@brucet1953

Norton password never auto-filled without interaction. I’ve been using it for many years.

Normally a small Norton Password Manager icon would appear in the log-in and password fields. When you clicked on the small icon in the uname and password fields, a pop-up window appeared with relevant log-ins for that page. Clicking on the relevant log-in would populate the log-in and password fields.

Now, I click the icon, the pop-up appears with the relevant log-ins but clicking on the relevant log-in does nothing. The fields remain blank.

Hello @brucet1953
Thanks for confirming your issue is with click-to-fill (not autofill).
Thanks for clarifying your issue is click-to-fill does not work with Chrome.

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fwiw ~ as test: Chrome v146.0.7680.76 + Norton Password Manager v8.3.0.1288
Norton Password Manager click-to-fill works…as usual…my side

Caveat: Norton Password Manager is not my daily rider

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Norton Password Manager Autofill and Autosave does not work

[MaryJo_Pfleger]

He had to try several uninstall and reinstalls. I remember that the Norton Password Manager extension kept coming up outdated, even though I had deleted and reinstalled twice. And, yes, he had remote access. But I felt safe because I had to enter the passwords myself.

[LisaM_Robinson]

Me too

[bjm]

Why the “Click” is Required on Mac/PC Web browsers on a computer are inherently less “locked down” than on mobile device. If Norton filled your password automatically the moment a page loaded (without a click), a malicious website could hide a transparent login box on a page and “steal” your credentials without you ever knowing. The click requirement on Mac and PC is a critical security layer that ensures you are the one authorizing the data transfer.

[Norton Neo Browser AI may make mistakes]

[Alex_Sidey]

I’ve got the same problem on a Mac mini. Autofill (click-to-fill) stopped working when Safari updated to 26.4. Context below:

Computer—Mac mini 2018
OS—Sequoia 15.7.5
Browser—Safari 26.4
Norton Safe Web Plus/Password Manager—1.3.8