Hi all,
as a long time user of Norton products I'd like an opportunity to voice my disappointment here at the response I have had from Norton on a payment issue. I recently purchased a smart phone Samsung Galaxy S II and decided to purchase NIS for Android via the android market place. Upon placing my order the first attempt timed out and I was given an unsuccessful attempt message, so I clicked purchase again, second attempt worked. I then found not one but TWO invoices for this app and my bank verified that this was the case. I contacted the market place and was informed that I needed to deal with the software people directly. After more than an hour on the computer and two reps using the chat box, I was informed that the only thing I can do is to submit a very complicated form by writing to Symantec in Australia and then wait for up to six weeks for a possible return.
Both reps agreed there was a problem that was not my fault, and for a company this large to take my money for six weeks and make me pay more money with stationary and stamps is unbelievable.
Just thought I'd air my disappointment at this entire process and makes me really want to leave Symantec and all its products I have running on not only mine but my families systems.
Sad really