PC freeze

Within an hour of booting the PC freezes (windows 10) in that I am unable to start a program when I click on it. After rebooting the events monitor includes the following 

NPETraceSession" stopped due to the following error: 0xC0000188

I have uninstalled and re-installed Norton Security and checked to see if there are any directories hidden away.

Hi Jacobite ,

Thanks for reporting the issue. If you still face the issue . I would request you to attach NPE logs to analyze the issue further.

Ensure that you reproduce the issue once and exit the NPE before collecting logs.

File 1 :C:\Users\"username"\AppData\Local\NPE\NPETraceSession.etl

File 2: C:\Users\"username"\AppData\Local\NPE\"Info'latestsession'.xml"

Zip both the file and attach it with your next reply.

Hi. Windows 10  needs to be completely shut down for Norton and other programs to operate correctly.

https://www.tenforums.com/tutorials/7418-shut-down-computer-windows-10-a... (link is external)

Also, why did you run NPE ? It's a powerful tool that can delete critical system files if not used properly.

Do you think you may be infected ?