Have you tried doing a complete uninstall of PD? There are 3 firewall entries that must be allowed for PD to run in NIS. Autoupdate,PD91Agent and PD91Engine.
No I have not but worth a try. Doubt it works though. Also, I previously excluded the PD program directory from autoprotect and I do not need autoupdate service as I have that off in PD. The engine file is not being blocked or hindered by NIS. The agent file only comes into play for off-line defrag and my blue screens preced that kind of function. Hence my almost 100% certainty of an incompatibility. Likely because of the way I have things partitioned etc.
Message Edited by FinnEire on 11-08-2008 06:42 AM
Please do as I suggested. Add those things to NIS 2009. I have 2 pc’s with the same set up and it works just fine. Also have you run a CHK disk? PD would crash with my “F” drive till I added the patch.
Dont really understand the need as Internet access should not be a prerequisit to defrag a system. Also, your PC is not setup like mine. Look at my partitioning, scratch disk etc. Not the same. Also, I doubt I need chkdsk as I ran PD just fine prior to NIS.
I'll try a reinstall but some of your suggestions really do not seem to directly apply. The ONLY change to my system was install of NIS 2009.
Appreciate your concern and input though!
You are not adding those programs for just internet access. NIS 2009 gave me pop ups about them when I ran PD so I allowed them.I have Automatic Program Control turned off and Advanced Event Monitoring turned on.
Message Edited by Dieselman743 on 11-08-2008 07:02 AM
...and just another note that PD has a history of these sorts of problems. Had the exact same problem before, as did many other people, with Zonelabs suite. After that I switched to Comodo and no problems at all. PD has technotes about the zonelabs issue too. Maybe fixed it by now.
I'll post again after uninstall and reinstall. Also, what area specifically did you add the PD system files you listed as exclusions or having special permissions?
Thanks!
I have received no popups whatsoever. I have automatic program control turned on and like that feature very much.
Where and exactly how did you add the program files in NIS?
Its really a good idea to turn off Automatic Program Control and turn on Advanced Event Monitoring. This gives you more control over what NIS does. It also unlocks more features like keylogger and code injection blocking. Too add them simply click on “settings” next to Internet. Then click on Program Control under Smart firewall.
Ok, uninstalled, cleaned registry of old PD entries, reinstalled, patched to build 64 then patched the "fix" file into Windows\system32\drivers and added entries in NIS for files mentioned. Result? Same exact crashes....as I had suspected.
Also a note that I get blue screen crashes right off with an analyze operation. Happens on ALL my drives and for some it happens near end of analysis and on my scratch/cache disk, it happens immediately.
Back to the drawing board for Norton and PD for getting this completely solved. I doubt I am the only one experiencing this as my system, outside of hard drive partitioning is very clean, mainstream and fully patched. I still say it is my partitioning that makes it happen on my machine.
Message Edited by FinnEire on 11-08-2008 07:38 AM
Did you try turning off automatic program control and turning on advanced event monitoring? Is there anything in your logs? I just installed PD and NIS 2009 on my test pc and it works like a charm. The patch addresses offline defraggs.
I justed called my buddy and no crashes on his system either.Has to be something on your end cause the patch worked for even for mfriend.
Well, my issue is not offline defrags and yes, I turned off the automatic program control. Crash crash crash… just like Zonelabs and PD did for me months ago.
Turn off Automatic Programs Control and turn on Advanced Event Monitoring. Also have you tried running a CHK disk like I mentioned? Well now we are getting somewhere. If ZA did the same as NIS then its neither program. Something different on your pc if your having the same results with 2 products. ZA came out with a fix for that BTW.
What other security programs are you running? What other programs are running in the back round?
OK...I fixed it and it turned out to be something unrelated to NIS 2009.
Diesel, thanks and sorry for making you do all the typing! Here's what I found:
1. In PD I went to "product Resources" tab and clicked "support" and then the "start" button to have it scan my system for potential problems. It identified a single file named windrvnt.sys
2. I found this file in Windows\system32 and it did not have a company name or info associated. Did a google search and found it was a file from a product called Folder Lock.
3. I did not have folder lock installed but remembered accessing a folder lock created archive file that was on a CD I burned years ago. I had put that CD in the drive yesterday and opened the archive. It annoyed me that it allowed me to open the archive without a password or anythign as I believed folderlock would require. "**bleep** software." I thought.
4. Turns out that by merely accessing that folder lock archive file a change was made to my registry and that windrvnt.sys file was copied to my system.
5. I checked and sure enough, this is how an older version of folder lock operates when you access an archive with a PC that does not already have it installed. Bad, bad software and I beleive the developer has since addressed the problem with that file in later versions of their product.
6. I deleted the file, removed a service entry in the registry that was calling it and afetr reboot, I am defragging without issue.
Apologies for overtaking this thread for a while! Ashamed.
Glad you fixed it. Told you it wasnt NIS causing your problem.
The defragfs hotfix is planned to be included in the upcoming PerfectDisk 10.
Greg/Raxco Software
Message Edited by gshayes on 01-07-2009 05:23 AM
Yesterday, Raxco issued Build 64 for PerfectDisk 2008. It appears to have fixed the conflict for boot time defrag that NIS 2009 encountered, resulting in BSOD.
Aesome I just updated my Pefectdisk tonight. I was wondering about this problem.