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Issue abstract: Permanently stop pop-ups in NAV
Detailed description: A 97 year old relative has Norton 360 installed on their PC. Because they have had viruses on their PC in the past, every anti-virus message that comes up either (a) causes a panic call to me because they think they have a virus or (b) a need for me to travel over an hour to undo something that they clicked on thinking it will resolve a perceived problem with their machine.
I know how to turn off the notifications, but apparently some updates cause the settings to be reset and the sales and promotion (noncritical) notifications start up again.
How do I permanently turn these off? To be honest, if I can’t I will probably look for another anti-virus solution for their PC, they don’t need these messages creating more stress in their life.
Product & version number:
OS details: Windows 11
What is the error message you are seeing? General, noncritical popups
If you have any supporting screenshots, please add them:
1 Like
@Charles_Tremblay The relative having issues of the nature you describe is indeed challenging at the very least, Having elderly parents, I can attest to the issue you are facing. The web browser they may be using is also probably a part of the issue since Norton will protect it when in use as well, alert when things are detected. I don’t suggest disabling those features within browser for the sake of being protected.
Unfortunately, there isn’t a way to completely stop the sell-up notifications within the Norton products because, they are baked into the product. There are limited settings in the product now ( by design ) to limit that, not being able to stop them, is the #1 user complaint using Norton and the latest releases. FWIW. No A/V software I know of will be devoid of marketing schemes within its software, I cannot say the others are less or worse. Users interaction with other products my vary depending on its usage. Below is a screenshot of the settings I am aware of:
Set the settings in the lower two boxes to RED meaning off then click “Don’t Silence” radio button
You then can only set the notifications to be disabled for 24 hours.
Regards,
SA
Thanks, those are the settings I use to turn off the messages, but some updates turn them back on. Verry frustrating and a waste of time dealing with this.
I have recently come to the conclusion that we don’t buy hardware and software for our use, we are buying marketing tools for these companies that occasionally allow us to use them for our purposes!
4 Likes
Same- same! I was able find the button, per above, but the pop-up ads from norton keep happening. Now, maybe 6 weeks later, the app updated and “notification’“ tab has disappeared. SO, SO Frustrating!
2 Likes
Years and years ago I had Norton Antivirus before Lifelock bought them and I had them for several years with no problems. Now I had them for a full year and even with both type of notifications toggle off in the settings I am still getting them. I got one today and I got a pop-up yesterday. When I got one of these pop-ups in my past year subscription I would try to “X” out them and they would not disappear. I work from home on my computer and one time I was talking to an important client and I needed information on my computer screen. The pop-up was over part of the information I needed to access for the client and I was feverishly pressing the “X” out button on the pop-up and it would not disappeared. I was going to cancel Norton when my subscription ran out. I was going to get Bitdefender which is also and excellent anti-virus, I just wanted to talk to their customer service on the phone to ask them first if I will be getting pop-ups. I was on hold for and hour and fifteen minutes, never talked to anyone and then the call was disconnected, I did not hang up. So I have gone back to Norton. I called customer support. I had to tell them what happen three times to three different agents. I could not convince the 3rd person that it was not a browser pop-up, I have a strong 3rd party pop-up blocker that will let zero pop-ups come through. He told me to take a screenshot of the pop-up, but then the pop-up disappeared by this time, about 20 minutes into the phone call. Today I tried to make a screenshot of it and as soon as you click to make a screenshot it disappears. I had to shoot a pic of it with my phone. I do not like any companies overseas customer service because I usually spend a lot of time and get absolutely nowhere. After spending a lot more time on this that I wanted to I still have no solution.
2 Likes
Same issues here, if not for the 286 days remaining I would cancel. Its funny how they are pressing for a renewal while I’m thing Bitdefender is my next antivirus. I have been a life long user of Notron, I guess its time to move on.
2 Likes
Norton team, in the past there weren’t these kinds of advertisements like there are today for Norton products. I know that Norton now has many features that Avast has, but this aggressive advertising aspect shouldn’t be part of Norton’s product, since that wasn’t Norton’s original purpose.
I ask that you consider the users requesting the removal of these ads for other products, as this is very tiresome. Every time everyone who uses Norton sees these ads, you lose another customer. Several people are saying they will migrate to Bitdefender. Stop and think that this is ruining Norton’s image.
Give the option to disable everything completely without these ads appearing.
2 Likes
Interesting factoid: In 2025, the CEO of Gen Digital, Vincent Pilette, had a total compensation of approximately $22.51 million….” (Source available upon request.) “Gen Digital comprises several trusted consumer brands, including Norton, Avast, LifeLock, Avira, AVG, CCleaner, and ReputationDefender:” (Source available upon request.) I am not talking about Gen Digital, Lifelock or Norton. It has been my experience in the current corporate climate in the U.S. right now is that stock holders come in first and customers come in dead last. CEOs salaries are mostly based on how happy they make stockholders.
I just need these ads to disappear from the screen because if I already have Norton 360 and don’t need anything else, there’s no reason to keep adding these programs that aren’t useful for my daily life. There are simply free products that do the same thing without paying anything. Message to the Norton team: STOP ADDING THESE AGGRESSIVE ADS. Customers can’t take it anymore; this is making people leave the product. I’ve said this several times already.
