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Issue abstract: Permanently stop pop-ups in NAV
Detailed description: A 97 year old relative has Norton 360 installed on their PC. Because they have had viruses on their PC in the past, every anti-virus message that comes up either (a) causes a panic call to me because they think they have a virus or (b) a need for me to travel over an hour to undo something that they clicked on thinking it will resolve a perceived problem with their machine.
I know how to turn off the notifications, but apparently some updates cause the settings to be reset and the sales and promotion (noncritical) notifications start up again.
How do I permanently turn these off? To be honest, if I can’t I will probably look for another anti-virus solution for their PC, they don’t need these messages creating more stress in their life.
Product & version number:
OS details: Windows 11
What is the error message you are seeing? General, noncritical popups
If you have any supporting screenshots, please add them:
@Charles_Tremblay The relative having issues of the nature you describe is indeed challenging at the very least, Having elderly parents, I can attest to the issue you are facing. The web browser they may be using is also probably a part of the issue since Norton will protect it when in use as well, alert when things are detected. I don’t suggest disabling those features within browser for the sake of being protected.
Unfortunately, there isn’t a way to completely stop the sell-up notifications within the Norton products because, they are baked into the product. There are limited settings in the product now ( by design ) to limit that, not being able to stop them, is the #1 user complaint using Norton and the latest releases. FWIW. No A/V software I know of will be devoid of marketing schemes within its software, I cannot say the others are less or worse. Users interaction with other products my vary depending on its usage. Below is a screenshot of the settings I am aware of:
Set the settings in the lower two boxes to RED meaning off then click “Don’t Silence” radio button
You then can only set the notifications to be disabled for 24 hours.
Regards,
SA
Thanks, those are the settings I use to turn off the messages, but some updates turn them back on. Verry frustrating and a waste of time dealing with this.
I have recently come to the conclusion that we don’t buy hardware and software for our use, we are buying marketing tools for these companies that occasionally allow us to use them for our purposes!
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