Permanently stop Norton pop-up ads

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract: Permanently stop pop-ups in NAV

Detailed description: A 97 year old relative has Norton 360 installed on their PC. Because they have had viruses on their PC in the past, every anti-virus message that comes up either (a) causes a panic call to me because they think they have a virus or (b) a need for me to travel over an hour to undo something that they clicked on thinking it will resolve a perceived problem with their machine.

I know how to turn off the notifications, but apparently some updates cause the settings to be reset and the sales and promotion (noncritical) notifications start up again.

How do I permanently turn these off? To be honest, if I can’t I will probably look for another anti-virus solution for their PC, they don’t need these messages creating more stress in their life.

Product & version number:

OS details: Windows 11

What is the error message you are seeing? General, noncritical popups

If you have any supporting screenshots, please add them:

2 Likes

@Charles_Tremblay The relative having issues of the nature you describe is indeed challenging at the very least, Having elderly parents, I can attest to the issue you are facing. The web browser they may be using is also probably a part of the issue since Norton will protect it when in use as well, alert when things are detected. I don’t suggest disabling those features within browser for the sake of being protected.

Unfortunately, there isn’t a way to completely stop the sell-up notifications within the Norton products because, they are baked into the product. There are limited settings in the product now ( by design ) to limit that, not being able to stop them, is the #1 user complaint using Norton and the latest releases. FWIW. No A/V software I know of will be devoid of marketing schemes within its software, I cannot say the others are less or worse. Users interaction with other products my vary depending on its usage. Below is a screenshot of the settings I am aware of:

Set the settings in the lower two boxes to RED meaning off then click “Don’t Silence” radio button

You then can only set the notifications to be disabled for 24 hours.

Regards,
SA

Thanks, those are the settings I use to turn off the messages, but some updates turn them back on. Verry frustrating and a waste of time dealing with this.

I have recently come to the conclusion that we don’t buy hardware and software for our use, we are buying marketing tools for these companies that occasionally allow us to use them for our purposes!

4 Likes

Same- same! I was able find the button, per above, but the pop-up ads from norton keep happening. Now, maybe 6 weeks later, the app updated and “notification’“ tab has disappeared. SO, SO Frustrating!

2 Likes

Years and years ago I had Norton Antivirus before Lifelock bought them and I had them for several years with no problems. Now I had them for a full year and even with both type of notifications toggle off in the settings I am still getting them. I got one today and I got a pop-up yesterday. When I got one of these pop-ups in my past year subscription I would try to “X” out them and they would not disappear. I work from home on my computer and one time I was talking to an important client and I needed information on my computer screen. The pop-up was over part of the information I needed to access for the client and I was feverishly pressing the “X” out button on the pop-up and it would not disappeared. I was going to cancel Norton when my subscription ran out. I was going to get Bitdefender which is also and excellent anti-virus, I just wanted to talk to their customer service on the phone to ask them first if I will be getting pop-ups. I was on hold for and hour and fifteen minutes, never talked to anyone and then the call was disconnected, I did not hang up. So I have gone back to Norton. I called customer support. I had to tell them what happen three times to three different agents. I could not convince the 3rd person that it was not a browser pop-up, I have a strong 3rd party pop-up blocker that will let zero pop-ups come through. He told me to take a screenshot of the pop-up, but then the pop-up disappeared by this time, about 20 minutes into the phone call. Today I tried to make a screenshot of it and as soon as you click to make a screenshot it disappears. I had to shoot a pic of it with my phone. I do not like any companies overseas customer service because I usually spend a lot of time and get absolutely nowhere. After spending a lot more time on this that I wanted to I still have no solution.

2 Likes

Same issues here, if not for the 286 days remaining I would cancel. Its funny how they are pressing for a renewal while I’m thing Bitdefender is my next antivirus. I have been a life long user of Notron, I guess its time to move on.

2 Likes

Norton team, in the past there weren’t these kinds of advertisements like there are today for Norton products. I know that Norton now has many features that Avast has, but this aggressive advertising aspect shouldn’t be part of Norton’s product, since that wasn’t Norton’s original purpose.
I ask that you consider the users requesting the removal of these ads for other products, as this is very tiresome. Every time everyone who uses Norton sees these ads, you lose another customer. Several people are saying they will migrate to Bitdefender. Stop and think that this is ruining Norton’s image.
Give the option to disable everything completely without these ads appearing.

2 Likes

Interesting factoid: In 2025, the CEO of Gen Digital, Vincent Pilette, had a total compensation of approximately $22.51 million….” (Source available upon request.) “Gen Digital comprises several trusted consumer brands, including Norton, Avast, LifeLock, Avira, AVG, CCleaner, and ReputationDefender:” (Source available upon request.) I am not talking about Gen Digital, Lifelock or Norton. It has been my experience in the current corporate climate in the U.S. right now is that stock holders come in first and customers come in dead last. CEOs salaries are mostly based on how happy they make stockholders.

I just need these ads to disappear from the screen because if I already have Norton 360 and don’t need anything else, there’s no reason to keep adding these programs that aren’t useful for my daily life. There are simply free products that do the same thing without paying anything. Message to the Norton team: STOP ADDING THESE AGGRESSIVE ADS. Customers can’t take it anymore; this is making people leave the product. I’ve said this several times already.

I’m not sure what happened over the years to cause Norton to change like this. They used to be the number one antivirus, but then they became known for slowing down systems. Take mine, for example. Right now, it shows an alert: “Fix 41134 issues slowing down your PC.” But if you dig deeper, the actual number is 444. What about the rest? It’s just junk and trash that, is not slowing down my system at all.

Then press continue to fix these issues—BAM!—your lucky day, for $69.99. Yet, I have free programs that fix the registry, delete junk, and Windows itself does a pretty good job. To get rid of these alerts, you have to jump through hoops to turn them off. It’s not like regular pop-ups where Norton won’t let you disable them at all—only for 24 hours. What?

It gets worse. Every day, I get a warning that Norton has blocked a very bad file. You’d think, great! But that file isn’t a virus, contains nothing harmful, and isn’t a hack. Oddly enough, I can still use it even though it’s “blocked.” I keep telling Norton to exclude it, but every day I get a huge pop-up saying Norton has blocked it again. I’ve reinstalled Windows and Norton, but the warning keeps coming, no lie every day. OMGOSH

At 64, I’ve used many antivirus programs. Malwarebytes ignores this file Norton keeps flagging. ESET, but Windows Defender see it, but once excluded, never flag it again. Norton 360 is the only one that keeps detecting it.

Also, Norton is the only antivirus that finds viruses in my email. Wow, right? But when I check, Microsoft, Google, and Apple all block these emails and send them straight to trash—I never even see them. Why does Norton only detect the ones already in the trash? No other antivirus has ever done this. I’m clueless.

I got this Norton subscription free for 14 months—thank God—but I would never buy it. If it works for you, great! For me, it’s forced pop-ups, huge pop-ups, and Norton won’t let you disable them permanently. Then you pay them for a subscription then they put ads from them with in.. others do it but .. . It’s not just an offer—it’s a forced upsell.

Looking at the history of those viruses and high-risk detections, most are from websites I never clicked on or saw—they’re already taken care of. One was a file I had no access to, but Norton handled it before the pop-ups started. That file actually helped another app back up my files! Another Norton alert said hundreds of users use that file, yet Norton took care of it. The “high” threats? 99% no lie trashed emails. To this day, no antivirus has ever tagged any email in my inbox. The suspicious emails I get with links or calendar invites for Microsoft Access or other scams? Norton never catches those—only the trashed ones I never even opened or deleted.

Honestly, this made me laugh. I have no idea who at Norton thinks this is the best approach. My guess? They’re not doing well—13% is nothing to be proud of. Make the PEOPLE happy.. they buy.. they tell others. Sorry.. this is not something new.. its old and they are not going to fix it anytime soon. Let me control .. that “WE STOPPED THAT FILE” every day.. and then the pop up is huge on 4k and 3440x1440. Let me allow me to turn those off.. and the rest. I just share show this and .. get another that is just as good yet.. none of these .. things

Hi everyone

These are the settings that have worked for me to stop driver updater pop-up ads . The only one that was showing driver updater ads was norton utilities which kept popping up. The way disabled him i went to Windows Services changed Norton utilities properties startup from automatic to manual . This got rid of utilities pop ups

Also disable remote management settings in Windows services and Norton settings to block open ports being used for ads and popups to be accessed by norton .

Hope this helps you guys as well . Let me know if anyone has any questions

Thanks

JK

Here are the other settings in norton

Norton utilities start up settings changed in Services to manual stopped utilities pop up ads

i skal glæde jer til norton 360 26.2 kommer de laver nok meget om i den de fik en liste på over 20 ting og to 8 af de ting mega meget alvorlig

This Norton program is giving everyone a headache. I simply think this program is awful. Hopefully, the antivirus product won’t make it like this, because there are much better third-party programs.

My question really isn’t for you, but why should we have to go through all the gyrations to turn these off?

Especially when after a future upgrade we will have to do it again, or find a new set of options to turn this off.

Oh, and last week we removed Norton from my father-in-law’s PC to stop this insanity, and the trouble it has caused our family. I’m considering it removing it from my PC too!

1 Like

det rette de måske i 26.2 nu får vi se vent med at blive alt for sure den ting var en af de 8 ting som folk hade meget tro mig de har ca 20 ting som de arbejder på at rette men ud af de 20 ting så vil der jo være ting som de vil tage mindre alvorlig men derfor kan det kommer senere i 26 serien de går jo efter fejl først det andet bagefter

I agree with you . We should not have to turn off all these options off just to stop Norton Popup advertisement

I was just trying to help stop the popup if you still had Norton360 subscription

Norton 360 scans are becoming weaker and weaker not picking up viruses, pup programs and other stuff which it used to detect. Now I have to use Malwarebytes to scan and detect stuff that Norton360 is not detecting

I was thinking about what you said, because we need to use Malwarebytes, could it be that Norton is weak in its malware detection?

After GEN DIGITAL bought several products, I thought that malware detection would get better, I thought it would be unbeatable against other antivirus programs, but apparently not, why?