I am deeply concerned about some lagging I am experiencing on my iphone. Every time I go into the Norton app it changes from a ‘Risk’ to a ‘You are protected’ status. Does this suggest that there could be a problem but that it is resolved every time the app is active?! It is all very fishy. I do not feel that my phone is protected. It feels like there may be something malicious on my phone but I’ve checked all possible basic routes - no new apps, I’ve checked privacy settings and app data usage. Norton is flagged as the major user of resources, and yet, I have a performance problem. What do I do?
I just checked my installation and found the same interface actions, going from Attention to You are Protected. To take it one step further, if I leave the app open when the device sleeps, when log into the phone again, I see the same behaviour.
It should not affect your device’s security. iOS devices are very secure because of the way Apple does not allow interactions between apps. Here is a How to Geek article on why this is not necessary. https://www.howtogeek.com/352613/the-best-antivirus-for-iphone-is-none/
Norton or any other security app is always going to shown using more resources than the other apps on your device because the app has to monitor/scan every item you use to provide the protection.
As for your seeing lagging performance, have you restarted your device? Like a Windows system, mobile devices also collect ‘garbage’ as you use them and the app caches can get too large. A restart clears all that out.
Thanks Peter. Yes I’ve tried re-start, deleting apps and data that I don’t need. The lagging seems specific to the Norton app. Lagging starts, I got to the app, it re-initiates something and the lagging stops for a short while. Hallmarks of bugs or issues…
Try reinstalling your 360. Uninstall, restart the device and then reinstall and test.
Peter, I tried that several times but it appears I am not alone. Other users have experienced similar issues. There is a serious vulnerability or provoking bug somewhere. Norton should investigate with urgency. Very high resource usage, very worrying behaviours, which have now gone without the app present.
I should have asked this up front. What device and iOS version are you using? What version of 360 do you have installed?
What resources are you finding with Norton high use?
Information on data use… https://support.norton.com/sp/en/us/home/current/solutions/v130715802
Information on battery use… https://support.norton.com/sp/en/us/home/current/solutions/v129651410
Data and Battery. I used Battery to visualise, time usage mostly, as it identifies what is running. I had a period where Norton was running for many hours whilst there had been no other app in background mode. So that is why I’m implying there is something very ‘fishy’ going on. These phones, if in good condition, shouldn’t lag under any high quality, production released app.
iPhone 13 Pro. iOS, I’m always up to date. I couldn’t recall which exact versions where present during issues, but issues were largely prevalent while the app was installed.
IMHO monitoring all data flows is one thing, but doing so in a way that dominates (or prevents) the iOS or hardware’s capability is another. Especially with background app services are off. I remember when AVG would use 90% of PCs CPUs and Memory to just exist. This isn’t dissimilar. From an app concept point of view, it just shouldn’t be happening. There is either a bug, a major design flaw, a malicious actor or some sort of issue in iOS and app compatibility.
Unfortunately I’m not able to show you much data now - it seems that uninstalling the app has removed the usage stats. But it was massively high, the outright user of resources by a long way. Which given what the links say, is to be expected… but obviously not practical for customers.
But the links also say that the actual resource use is not as high as the OS is reporting. That is also explained there.
You need to look into the other apps resource use to see if there is another app that might be slowing down the device.
I did compare against the others, especially with regards to background activity, which would have been a give away. All of which appear to perform normally.
Reading this thread over again, is it just the Norton 360 app that seems to lag on starting up, or are there other apps that also lag?
If just the Norton app, it has to initiate all the features to check their status.
If it is also other apps, try removing Norton, restart the device and use it to open the other apps and see if there is any difference.
How do you receive help around here?
Hello Gary. Is your issue the same issue the OP posted about?
SA
just the iOS app
Can you quantify the ‘delay’ you are seeing when starting up the app? 1 second, 5 seconds? The only delay I sometimes see is less than a second and appears to be the individual features getting updated for display.