Just completed spending an hour on my computer and trying to chat as well as trying to call customer service due a problem upgrading to Ultimate. Finally figured a way thru chat after multiple questions virtually to cancel my upgrade and get refunded. Worst time Ive had with ANY company trying to reach a person on the phone. Norton constantly bugs me with popups trying to get me to upgrade. I wont renew end of year and will try McAffree instead. Ive been with Norton for 24+ years I think, but this was terrible. They did stop my renewal but it took me wayyyyyy to long to solution.
Please review: Contact Norton Support [here] &or [here]
Note: Norton support access/presentation may vary.
The idea is to get past Norton presets & bots.
Note: type “agent” three times to reach = human agent
Chat dialog offers attach screenshot.
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Norton Community urges users that do not want automatic renewal to Unsubscribe and Delete their billing profile.
Manage Renewal on your My Subscriptions page [here]
for example:
Manage Renewal →
Unsubscribe →
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Norton Community urges users that do not want automatic renewal to Unsubscribe and Delete their billing profile.
for example:
