Since I renewed my 360 on my two PCs earlier this month I continually get pop-up warnings about suspicious emails (that have been quarantined) throughout the day. I have to reset the notifications button within settings daily (to the maximum 1 day offered) to stop these. How do I permanently set the 360 to stop the warnings.
I have tried to view the response to this topic previously raised in 2021 (through Archive), but can’t get it.
Issue abstract: Please stop Norton SPAM pop-up
Detailed description: “Threat secured”
Product & version number: Norton 360 Premium
OS details: Windows 11 (fully updated)
What is the error message you are seeing?
If you have any supporting screenshots, please add them:
Thank you for your quick response. I will try the above and report back tomorrow (I have to go out now and the one-day fix is still in place for today, so I won’t know if the above fix works).
Thank you again for your help so far. I have checked and I have the V24 version of Norton, which is up-to-date. Thinking back, my problem only started with a recent automatic update, which changed the Home layout and the Antispam option has disappeared. I have read Norton’s explanation about this.
But, the problem continues. Unless at the start of each I change the notifications slider option to “No notifications for one day” I get frequent pop-up boxes advising me of an email which has been sent into quarantine. Looking at each report, they are obvious, “dodgy”, poorly constructed spam messages that only an idiot would open, anyway.
So, back to my original question: how do I stop these pop-up boxes permanently (ie for more than one day)?
Hello @Dr_Anthony_Kravitz
I wish I could see these pop-up boxes & see your Security History.
So, nothing in the pop-up dialog box like “stop notifying me”?
Curious, what’s your email client?
Does your email client filter these obvious spam messages?
Sorry, I’ve only used webmail long time.
any clue with Security History > Resolved Security Risks | Quarantine
any clue with > C:\ProgramData\Norton\Antivirus\Report
Does turning off Email Protection (as test) stop these pop-up boxes?
Thanks again. Answering your suggestions in order:
I have tried to add screenshots of the boxes as these have not been accepted by this dialogue
There’s nothing in Securuty History which helps, nor a “stop notifying me”, other than the facility to prevent notifications, which (as i have already explained) is limited to a maximum of one day.
I use Microsoft 365 Outlook (not webmail) and Gmail.
There is a filter with the email client, which stops over 100 spams per day. I NEVER open any of these spams
I couldn’t find the C:\ProgramData\Norton\Antivirus\Report path anywhere in Explorer
Given that my email client is filtering out my spams which haven’t been already quaratined by Norton, I have shut off the Norton email protection for now and await the inevitable further update from Norton, to do something about the recent change - which I see is causing problems for other users.
Thank you, anyway, for trying. Your contributions have helped me understand the software better.
Thanks for the continued interest in identifying the problem. I haven’t had any pop-ups since I changed the notification setting in Norton this morning, so I can’t attempt a screenshot. I have used your link to the report file to get this and see all the notifications since Sept 3rd, which is when this problem started. This is one which came in this afternoon and was recorded in the Report:
21/09/2024 14:31:08 Incoming email ‘Re:Your Membership has expired _ Extend for free’ From: Sam’sClub® abowgxotxkk@nfle.nbipzmtfqfllb.us, To: me@aol.com [L] HTML:ExtortMail-HG [Phish] (0) File was successfully moved to quarantine…
You will see the time - this was 2 hours after I removed the Norton “Scan inbound emails” facility. I guess that I will need to totally shut down Norton and then re-open it for this removal to take effect. I will do that later.
PS: I can see from the report that I am getting around 25 dangerous emails a day out the over 100 I receive daily.
I may well do so. I am going to see what happens in the next 36 hours. So far Outlook seems to be
still blocking dozens of spams, which I delete every few days without opening them. Norton records on the Home page Inbox the ones they block and quarantine, without the pop-ups.I can cope with that.
Two nights ago I removed Norton’s email protection by sliding the button to “Off”. Since then I have not been plagued by the pop-ups about which I had been complaining. It seems that Outlook is intercepting most of my spam emails anyway (I have only had two slip through to my Inbox since then - both obvious and not opened by me).
I do NOT open the emails in my Spam folder anyway, so I am continuing without the Norton “protection” for now as I cannot continue with the extreme annoyance of having to reset the switch for the annoying pop-ups every 24 hours. I will continue to scan for viruses with Norton very regularly.
Thank you -bjm for all the time you spent trying to help me. It’s much appreciated.
Just came here to say I have the same problem. I want Norton to block dangerous emails, but I DO NOT want a daily pop up asking me to review the emails. Just delete/fix the issue with no notification Norton.
There is no setting to turn this off in Notifications or anywhere else. The only way to stop the messages is to turn off the feature. Perhaps Norton will add the ability to turn off the notifications and keep the feature in the future. For now, I guess I’ll be less safe and turn off the Scan Inbound Mails feature. It’s a good protection feature that I wish I could use, so hopefully one day they will fix that.
Norton, this is in the latest version. Stop asking inane questions and just add a check box to the Notifications page to turn off notification of blocked email. So simple.
Norton’s New way of dealing with Email Protection is great when there are actual issues, but absolutely horrible with false positives!
I was helping someone out who added their gmail to Outlook and it kept flagging emails as bad. It won’t restore and make an exclusion when you go into quarantine area and select them all.
I made the Outlook Folder an exclusion to scan and it still quarantines emails.
Norton needs to make it easier to manage emails. When the pop-up comes up, you need the option to say keep and exclude etc. it needs to have a better exclusion UI… I have had to disable Email Protection to quit it from wrongfully deleting emails.
I am a 90 year old former Network Coordinator and Operations Manager. Is it only my imagination which is telling me that Norton is becoming ever more interested in selling other products and so complexly mixed up that a minimal user (like the elderly) either gives up or makes dangerous mistakes? As some have said, just the “false positive” type of problem can give their daily schedule a serious impact.
