Printer offline

Archive
1

My Canon printer, which has been working for three years, and just went offline yesterday, as I noticed.

Is there anything to do with my newly active Norton or Windows10 updated on my desktop a few days ago?

Please help.  

2
G_nguyen:

I reset Norton's firewall.  Restarted my computer.
Reinstalled my Canon's driver still could not set the printed online

Please review: 
Learn more about customizing Device Trust
https://support.norton.com/sp/en/us/norton-360/current/solutions/v98421813

Please ....
Norton product name and version?
W10  version / build?
W10 Fast Startup Off?

Went to VPN and selected Split tunnel; selected Add but could not add because the option was available.

I'm thinking Split Tunnel > add exclude are program (main executable).  
-
Route applications using Split Tunnel in Norton Secure VPN
https://support.norton.com/sp/en/us/home/current/solutions/v137513095 - 06/02/2021

3

I reset Norton's firewall. 

Restarted my computer.

Reinstalled my Canon's driver still could not set the printed online

Went to VPN and selected Split tunnel; selected Add but could not add because the option was available.

 

4

Reset the Norton firewall settings

Firewall Reset returns the Smart Firewall to its default state and removes custom firewall rules or trust control settings that you created. If you think Firewall is causing connectivity issues, reset firewall to its default state.

Firewall Reset resets the Norton firewall settings. It does not turn on or turn off the Windows firewall.

Reset firewall rules to the default state

  1. Start Norton.

    <p>If you see the&nbsp;My Norton&nbsp;window, next to&nbsp;Device Security, click&nbsp;Open.</p>
</li>
<li>
<p>In the Norton main window, click&nbsp;Settings.</p>
</li>
<li>
<p>In the&nbsp;Settings&nbsp;window, click&nbsp;Firewall.</p>
</li>
<li>
<p>On the&nbsp;General Settings tab, in the&nbsp;Firewall Reset&nbsp;row, click&nbsp;Reset&nbsp;to remove custom Traffic rules, program rules, or other settings that you configured.</p>

<p>The firewall is disabled for the few seconds that are required to reset it.</p>
</li>

Need more help?

  • Learn more about Norton Smart Firewall
  • Modify Traffic rules and Program rules
  • Turn Norton Firewall on or off

https://support.norton.com/sp/en/us/norton-360/current/solutions/v15457115

5

How do I reset Norton's firewall? after that, I will try your suggestion and hope it will work. Thank you

6

Hello. I would first reset your Norton firewall and reboot your computer. Re-check for the issue still being present. If it is, update your printer drivers/software and restart / re-check for the issue still present. You should also manually run live updates on your Norton install until none are available. Restart the computer and re-check.

For faster and more accurate assistance, please provide us with the following basic information as a starting point:

Note: Please do not post any personal information such as email addresses, banking information, cell phone numbers and the like.

  • Norton product name and version 
  • Operating system name / version / build if on Windows / MACOS version if on MAC
  • Norton error message / error code if any were presented / screen shot
  • Steps to reproduce your issue

SA