Private email will not create email masks

After completing the Create Email Mask sequence, it says I can create 0 masks and then displays a “Something went wrong. Please try again” message. AntiTrack never sends me a verify code, nor prompts me to enter one.

One issue might be that I am not the account holder - I use a licence owned by my brother. All other Norton tools that I use (360, Utilities Ultimate and Driver Updater) are working fine.

I cannot tell what the AntiTrack version number is, however I am running Win10.

fwiw ~

  • Features of Private Email here
  • Set up Private Email in Norton AntiTrack here
  • Configure email masks in Private Email here
  • Fix email issues appearing in Private Email here
  • Fix Autofill errors in Private Email here
  • Norton AntiTrack’s Private Email supported browsers here

Caveat: I do not run Norton AntiTrack nor Private Email

Hi, thanks for your reply.
Using the “Set up Private Email in Norton AntiTrack” web page instructions, it says
“On the Norton AntiTrack screen, click Set up Email Protection. Then
On the Protect and Control your Email Privacy screen, click Get Started”. BUT I NEVER SEE THIS SCREEN, INSTEAD I SEE Create your First Mask screen which then fails.

and you’ve installed Norton AntiTrack extensions?
and you’ve tried uninstalling → reinstalling Norton AntiTrack?

Sorry, I’ve not touched Norton AntiTrack long time. I do not recall.

Yes AntiTrack extensions are installed. I have now uninstalled/reinstalled AntiTrack and the extensions, and this has now resulted in the expected setup screen sequence being displayed, which is good, BUT it never asked me to verify my email address and failed again at the end of the process.

fwiw ~ this process [here] works for me to reach:
Norton support via Social Support | Chat | Phone [here]

fwiw ~ I’ll try to test with 60 day trial…and post back.

Edit:
Hello @user4708
Please confirm the process that fails is NAT install??
Are you able to reach Norton AntiTrack dashboard??

Edit:

Hello @user4708
Okay…please confirm your issue is Create Email Mask fails?
Note: my default real email address is blur



============================================================

Does Private Email recognize your default real email address under Settings?

==========================================================

Okay…from my Set up Email Protection

my next screen is Private Email dashboard
Note: my default real email address is blur

==============================================

and your Create Email Mask fails??

===============================================

Does Private Email recognize your default real email address under Settings?

===============================================

Create Email Mask
Note: my default real email address is blur

==================================================

Hello @user4708
Does Private Email recognize your default real email address under Settings?
Did you try Chrome as default browser?

Caveat: my testing is with 1 Browser Protected - Chrome (default)

=====================================

@user4708
I’ll be back after a while to review your reply. Thanks

Hello @user4708
Please post your progress

Hi, during Private Email setup I only catch a 1 second glimpse of the white screen displaying Dashboard & Settings down the LHS, before it displays a new screen which asks me to set up my email mask which then fails to create.
I spent 1 hour on a Norton support chat with an agent who took control of my pc and he could not solve the problem either. So he copied some of my log files and said he would need to escalate this issue - they would be back in touch in 48 hours.

during my test today. I had AntiTrack install freeze on blank screen. After a while I ended the task via Task Manager…and then AntiTrack install seemed okay. Then I proceeded to post my comments.


LHS = ?
Thanks for posting your progress.