Private email will not create email masks

[bjm]

fwiw ~ this process [here] works for me to reach:
Norton support via Social Support | Chat | Phone [here]

@user4708

Yes AntiTrack extensions are installed. I have now uninstalled/reinstalled AntiTrack and the extensions, and this has now resulted in the expected setup screen sequence being displayed, which is good, BUT it never asked me to verify my email address and failed again at the end of the process.

fwiw ~ I’ll try to test with 60 day trial…and post back.

Edit:
Hello @user4708
Please confirm the process that fails is NAT install??
Are you able to reach Norton AntiTrack dashboard??

Edit:

@user4708

Using the “Set up Private Email in Norton AntiTrack” web page instructions, it says
“On the Norton AntiTrack screen, click Set up Email Protection. Then
On the Protect and Control your Email Privacy screen, click Get Started”. BUT I NEVER SEE THIS SCREEN, INSTEAD I SEE Create your First Mask screen which then fails.

Hello @user4708
Okay…please confirm your issue is Create Email Mask fails?
Note: my default real email address is blur

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Does Private Email recognize your default real email address under Settings?

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@user4708

Using the “Set up Private Email in Norton AntiTrack” web page instructions, it says
“On the Norton AntiTrack screen, click Set up Email Protection. Then
On the Protect and Control your Email Privacy screen, click Get Started”. BUT I NEVER SEE THIS SCREEN, INSTEAD I SEE Create your First Mask screen which then fails.

Okay…from my Set up Email Protection

my next screen is Private Email dashboard
Note: my default real email address is blur

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and your Create Email Mask fails??

===============================================

Does Private Email recognize your default real email address under Settings?

===============================================

Create Email Mask
Note: my default real email address is blur

==================================================

Hello @user4708
Does Private Email recognize your default real email address under Settings?
Did you try Chrome as default browser?

Caveat: my testing is with 1 Browser Protected - Chrome (default)

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@user4708
I’ll be back after a while to review your reply. Thanks