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eswager wrote:
I need to talk to a human at support and am unable to find a number. I recently had computer issues and I sent an email to Symantec and received no reply. I have had to reinstall my operating system and have been reinstalling everything EXCEPT my anti-virus since I can't locate the information I noted when I downloaded my yearly subscription.
Where can I call so that I can explain and get things loaded?
Hi eswager,
On the below link, we offer a few different methods of contact, one of which is phone support:
http://www.symantec.com/norton/support/productdetail/contact_ts.jsp?pvid=nis_2008
Before you call, maybe we can help you out. You can download your product HERE, and you can go to this site to retrieve your activation information:
When you install the product, just type in the key listed on your Norton Account, and you should be fine. Let me know if you need any additional help. Thanks!
I would love to download but since I can't find my key code if I wrote it down and do not know how to get it. My computer is currently unprotected and I would like to get it reinstalled ASAP.
How do I get my key code since I paid for it and downloaded it online?
Thanks,
eswager
eswager wrote:
I would love to download but since I can't find my key code if I wrote it down and do not know how to get it. My computer is currently unprotected and I would like to get it reinstalled ASAP.
How do I get my key code since I paid for it and downloaded it online?
Thanks,
eswager
Are you referring to the Activation Key? Or your password to the http://www.mynortonaccount.com site? If the former, you can retrieve the Activation Key information from the http://www.mynortonaccount.com site. If the latter, you can contact our Customer Support Team to retrieve the information:
http://www.symantec.com/norton/support/selectproduct_ts.jsp
I apologize if I'm misunderstanding the situation; if so, please elaborate on the issue. Thanks!