Problems with auto-renewal of

To whom it may concern,

 

I contacted Symantec in early April 2013 (case no <removed>) and I had (I thought) cancelled my auto-renewal of Norton, since I now use a different anti-virus product and no longer use Norton.  However, I was checking my bank account details this morning and I note that I have again been charged €74.99 for another year's renewal.  I did log into the Symantec website to turn off the auto-renewal but te website says that I have no auto-renewals set up for any Norton product.  I'm confused.  I suspect the problem stems from the fact that I originally set up my Norton account with an old e-mail address (which I no longer use, and cant remember) but I'm at my wits end trying to cancel whatever auto-renewal subscription I obviously still have.

 

Can anyone help?

 

Cheers,

 

 

 

Mel.

 

[Edit: Masked the Case ID to conform with the Participation Guidelines and Terms of Service]