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It might help with a reply if you say what version of Windows and Service Packs you are using and what version of Norton Internet Security you are using.
I get an error message "0x800CCOF"
Can you give the exact wording of the entire error message in case it includes some other clues.
I found this microsoft KB http://support.microsoft.com/kb/813514
thats actually for a 0x800ccc0f error (your post says:0x800CCOF) (mine has one more 'c' at google's suggestion)
Looks like the issue... and its seems to be an all microsoft thing...no norton firewall to blame? Let us know if that helped...
4runner wrote:I found this microsoft KB http://support.microsoft.com/kb/813514
thats actually for a 0x800ccc0f error (your post says:0x800CCOF) (mine has one more 'c' at google's suggestion)
Looks like the issue... and its seems to be an all microsoft thing...no norton firewall to blame? Let us know if that helped...
Another difference is the O 0 before the F -- a frequent trap in error codes depending on the type font used.
But on the issue being a Microsoft thing, the KB does say:
Method 4: Check your antivirus vendor's Web site for additional suggestionsIf your antivirus solution includes an e-mail scanning feature, you may have to do additional configuration to use Outlook or Outlook Express with the antivirus e-mail scanning feature.
so it is as well to check here after checking out the other possible causes.
huwyngr wrote: But on the issue being a Microsoft thing, the KB does say:
Method 4: Check your antivirus vendor's Web site for additional suggestions
OOOPS! or is that 000ps! 
yea.......... so it does and i missed that when i skimmed it....
BTDT – too often!