Promotion Code for Equifax will not accept promo code?

Gang,

     I recently upgraded to "Norton Advanced" ...I tried several times to gain entry to "Equifax", using the code just another layer of protection and peace of mind, for me...No way will the promotion code be accepted, so I contacted "Gen" / Norton"...Received a case No; and eventually a response saying it had been looked into, now, go back to "Norton"?...
     The promotion is there to be used and my subscription was for a 5yr period but no real help to resolve?... Has anyone experienced this glitch?...The promotion code is there, to be placed into the link?. Thank you..
Regards
Barry

What is the promotion code for? Is this an offer from Norton?

Have you contacted Equifax to see if they can resolve why a valid code id not accepted?

Hello @fritzbox ~ are you referring to Equifax Credit Protect (12-month) promo code?

You must use your Equifax Credit Protect (12-month) promo code by March 29, 2025.
Codes cannot be resupplied or reissued.

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Claim your bonus Equifax Credit Protect (12-month) offer*



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AI Overview
To claim your bonus Equifax Credit Protect offer, you must first activate an eligible Norton product and then visit the Norton claim website claim.norton.com/online/equifax to submit your claim, following their instructions to enter your personal details and serial number. After a successful claim, Norton will email you a promo code for the Equifax offer, which you must activate by the expiry date to receive your 12-month subscription.

Before you begin your claim:
Activate your Norton Product: Ensure your Norton Identity Advisor Plus, Norton 360 Premium, or Norton 360 Advanced subscription is activated.
Locate your Serial Number: Find the 12-digit serial number associated with your Norton product.

How to submit your claim:
Visit the Claim Website:
Go to the Norton claim portal at claim.norton.com/online/equifax to begin the process.

Enter Personal Details:
Input your first name, last name, and email address. Be sure to enter your email correctly, as you will receive your promo code and any confirmation emails there.

Complete the Claim:
Follow the prompts to submit your claim, ensuring all information is accurate.

After you claim:
Receive your Promo Code:
Once Norton validates your claim, they will email you the unique promo code for Equifax Credit Protect within 8 weeks.

Activate the Offer:
You must activate the promo code on the Equifax website before its expiry date, or you will forfeit the offer.

Important Reminders:
Check the Deadline:
You must activate your Norton product and claim by the specified offer deadline, which was March 29, 2025, for the offer mentioned in the search results.

One Code Per Person:
The offer is limited to one promo code per person and per valid, activated subscription.

Contact Help if Needed:
For issues, you can contact the Promotion Help Desk via email at PacificConsumer@gendigital.com

AI responses may include mistakes.