Protected Devices in Norton 360 w/LifeLock Select Plan

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1

When I started my laptop this morning, I got a popup from Norton offering me upgrades to my subscription. It listed my current plan, and 2 others.

In the popup, under my current plan, it said I had protection for up to 10 devices. When I login to my account, it only shows I have 5 available. I don't understand why there's a difference. I tried to contact support, and got in a chat with what I assume was a live agent. They didn't seem to know the answer, and only tried to sell me an upgrade.

I'm not currently looking to add any devices, but if I have 5 available that I'm not using I may reconsider.

Thanks.

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FBL_MD:

I guess I need to try and contact them again to get clarification. 

Did you get clarification? 

3

Comcast/Xfinity offered Norton Security Online, not 360 w/LifeLock. I bought that in 2021 when they discontinued that offer.

Ahh....okay.  Thanks. 
So, you bought Norton 360 with LifeLock Select - 5 devices and maybe, the Upgrade offer was for Norton 360 with LifeLock Select - 10 devices.  

Note: I was cobbling my message here when you posted your reply [here]

Regards w Respect
 

4

Comcast/Xfinity offered Norton Security Online, not 360 w/LifeLock. I bought that in 2021 when they discontinued that offer.

I get billed by Norton every month. I guess I need to try and contact them again to get clarification. 

Thanks for your assistance.

5

@FBL_MD

Edit:  I'm now finding:

Norton™ 360 with LifeLock™ Select 5 100GB 

Norton™ 360 LifeLock 10 250GB 

Norton™ 360 LifeLock™ Select Plus 10 250GB 

Subscription Renewal Price List: Effective April 2024
https://us.norton.com/pricing

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I was thinking...Norton 360 with LifeLock Select was (only) 10 devices. 
Norton 360 with LifeLock Select - 10 PCs, Macs, tablets, or smartphones
https://us.norton.com/products/norton-360-lifelock-select

6
FBL_MD:

My ISP at one time offered it at no cost, but not any longer. I'm pretty sure it was purchased from Norton. They bill my credit card every year.

Ahh...so, your Norton 360 with LifeLock Select - 5 devices was originally from your ISP. 
Wonder if you can migrate to Norton 360 with LifeLock Select - 10 devices for same $.   

You'll need (if you want) to explore subscription options with Norton support.  
Or, shop reputable retail/online vendors. 
You may find Norton 360 with LifeLock Select - 10 devices for less $ than auto renewal via Norton. 

FBL_MD:
In the popup, under my current plan, it said I had protection for up to 10 devices. 

Yes, appears you have an ISP plan - Norton 360 with LifeLock Select - 5 devices. 
And the Upgrade offer is confused. 

FBL_MD:
My ISP at one time offered it at no cost, but not any longer. I'm pretty sure it was purchased from Norton.
They bill my credit card every year.

"They" meaning your ISP or Norton bills you? 
If your ISP bills you.  Maybe, you're getting favorable $.  IDK

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see Edit: below

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My ISP at one time offered it at no cost, but not any longer. I'm pretty sure it was purchased from Norton. They bill my credit card every year.

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FBL_MD:

Yes, I have Norton 360 with LifeLock Select and I am in the United States..

head scratch - 
Norton 360 with LifeLock Select = 10 PCs, Macs, tablets, or phones
https://us.norton.com/products/norton-360-lifelock-select 

Curious, you don't have Upgrade Now (next to Manage Licenses) suggests, you're at the highest plan.
Maybe, with LifeLock plans don't offer Upgrade Now.  IDK
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Um, is your Norton 360 with LifeLock Select from an ISP or other than Norton direct?

Please review: How To - Contact Norton Official Support

9

Norton SS.jpgI don't have a screenshot of the offer. It only appeared the one time. The attached screen shot is my account when I login

Yes, I have Norton 360 with LifeLock Select and I am in the Unted States..

10

FBL_MD:
it says: 5 of 5 License(s) used 

Do you run Norton 360 with LifeLock Select?  You're United States? 

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FBL_MD:
In the popup, under my current plan, it said I had protection for up to 10 devices.

can you post screenshot
Please review: How to post an image in the forums
https://community.norton.com/en/forums/how-post-image-forums-0

For Norton technical issues please include details:

  • DO NOT post any Personally Identifiable Information (PII) 
  • Norton product or service name and version
  • Operating system - version / build 
  • Norton error message / error code / screenshot (mask PII)
  • Steps to reproduce issue

 

11

When I login, it says:

5 of 5 License(s) used
You can’t cover any more devices with your current subscription.

12
FBL_MD:

When I started my laptop this morning, I got a popup from Norton offering me upgrades to my subscription. It listed my current plan, and 2 others.

In the popup, under my current plan, it said I had protection for up to 10 devices. When I login to my account, it only shows I have 5 available. I don't understand why there's a difference. I tried to contact support, and got in a chat with what I assume was a live agent. They didn't seem to know the answer, and only tried to sell me an upgrade.

I'm not currently looking to add any devices, but if I have 5 available that I'm not using I may reconsider.

How many Licenses are used?  Maybe, you used 5 seats and have 5 available?  

for example:
Norton 360 Deluxe = 3 of 5 License(s) used  You can install Norton on 2 device(s)

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Norton 360 with LifeLock Select = Protection for 10 PCs, Macs, tablets, or smartphones
https://us.norton.com/products/norton-360-lifelock-select