Protection Report not responding

[Mykola]

I have just received this notification Protection Report has arrived but the device security part does not load. I sat there for 1 hour waiting. I assume this is because I installed Norton 360 last week. But then again with all these issues with version 25 who knows?

Product & version number: 25.1.9816 (build 25.1.9816.914)

OS details: Win 11 Pro 24H2

Picture guidance.

This is the picture of the alert (that will not go away)

This is inside the app I waited at this screen for 2 hours.

I am now logged into the website and I have clicked on Protection Report for the PC I am using
I sat here for another hour

Here are all the other accounts that don’t work.

All these accounts were freshly installed 2 weeks ago. (except for the phone)

Funnily enough my Phone works as its not been freshly installed in years.

If I close this report and go back to Norton it is still there under “alerts” its very annoying that I cant (a) get it to work (b) ignore it.

Is this happening to anyone else? Will this thing stay here until I reach 1 month of usage?
Does anyone have a fix for this protection report?

Any insight would be helpful as I can’t get rid of the alert. NO matter how many times I open it and close the protection report.

Thanks.

[bjm]

@Mykola

I have just received this notification Protection Report has arrived but the device security part does not load. I sat there for 1 hour waiting. I assume this is because I installed Norton 360 last week. But then again with all these issues with version 25 who knows?
Will this thing stay here until I reach 1 month of usage?
Does anyone have a fix for this protection report?

Sorry, I do not recall Protection Report with new/recent Norton install.

Did you run Norton LiveUpdate + Restart (not Shut down) machine?
Did you look at your Protection Report online…just to see what’s online?

1. Go to my.norton.com in a browser
2. Sign in to your account
3. Click Protection Report at the top of the page

fwiw ~ my Protection Report with new/today Norton 360 install is gathering, too.

Note: my Dark Web Monitoring reports No alerts & my Cloud Backup reports GB.

25.2.9898 (build 25.2.9898.915)

[Mykola]

Here is what my.norton.com shows

I am getting this prompt which will not go away no matter how many times I view the incomplete report.

Can you confirm that the report won’t go away even after viewing it a million times?

Is this a bug? why wont the alert go away?
Thanks.

[bjm]

@Mykola

Can you confirm that the report won’t go away even after viewing it a million times?
Is this a bug? why wont the alert go away?

Yeah, Alerts seems to be hinky…at that this.
Alerts 1 … regardless how often I’ve → Open report

We’re all new to 25.2…so, confirming what’s a bug…is ?
~ my Protection Report with new/today Norton 360 install is gathering my data, too.

[Mykola]

Okay

So does it finish gathering the information? I sat there for 3 hours and nothing happened. I went back to the app and the notification (alert) was still there. THAT is what I am trying to ask you all.

I can’t clear the report alert/notification.

I guess I will just have to live with it I guess.

[Mykola]

Thank you.

[bjm]

@Mykola

So does it finish gathering the information? I sat there for 3 hours and nothing happened. I went back to the app and the notification (alert) was still there. THAT is what I am trying to ask you all.

I can’t clear the report alert/notification.

I guess I will just have to live with it I guess.

I’m not seeing finalized report. I’m seeing Device Security < gathering data >
Dark Web Monitoring reports & Cloud Storage reports. Device Security remains < gathering data >.
I can’t clear Alerts notice…too.
I can temporarily clear Alerts…then cycling user interface…returns Alerts 1.

I’m agreeing with your report.

[Mykola]

Thank you bjm.

[bjm]

Note: on my dust collector machine with v25.2
Device Security also remains < gathering data >
Alerts 1…Protection Report → Open report …notice does not clear.
So, not just you…
Regards w Respect

[Mykola]

This product has worked flawlessly for me since the late 90’s

In the past 3 months I have had to manually fix things that version 25 have created including turning off NetBIOS to stop the 1 million UDP notifications in the log history, Norton changing my network from public to private. Norton signing ssl certificates (man in the middle) and now we have this problem.

I am so close to cancelling my subscription.
One more issue and I’m out.

Mykola.

[Mykola]

So now that we have identified a issue with the product does anyone from Norton actually see or read these posts? if so have they ever been known to fix anything?

Just wondering.

[bjm]

@Mykola

So now that we have identified a issue with the product does anyone from Norton actually see or read these posts? if so have they ever been known to fix anything?

Hello @Mykola

Norton Security 25.2.9898
2. When will I receive the patch?

As is our standard practice, we are deploying the patch in a phased manner. We have released the patch to randomly selected customers, and will then monitor our telemetry, as well as this forum, for any problems or issues. Once we have confirmed the effectiveness of the patch, we will make it available to all customers. We will post an update on the Norton Community when we make the patch available to all customers.

https://community.norton.com/t/norton-security-25-2-9898-for-windows-is-now-available/373719

===========================================================

~ this process [here] works for me to reach: Live Agent
Norton support via Social Support | Chat | Phone [here]

~ Settings → Troubleshooting

[Mykola]

I can confirm this is now resolved in 25.2.9898 (build 25.2.9898.919)

The alert is now gone.

Mykola.

[bjm]

@Mykola

The alert is now gone.

Yes, Alert is gone for me too.