Purchased but not showing in account

Norton Security | Norton Internet Security
1

I purchased 360 and it's not showing in my account so I can load it onto another computer.  

I have a receipt and product key etc.

I did get a message advising that my password entered at purchase did not match the one on the account but it I went and amended this then the purchase wold show.  It hasn't !

Can anyone help ?

Thanks

 

 

2

Yes I did register.  I was already registered from buying a product previously. 

In my email confirmation it stated the following :  I ahve re-signed in and amended the password but the latest purchase is still not showing.

 

Your Norton Account

 

This order was placed using your Norton Account email address -  *************However, the password provided at the time of purchase did not match our records.
To save this order in your Norton Account, please visit:www.myNortonAccount.com. Once saved, you will be able to view and manage your products including any Automatic Renewal settings.
To sign in, use your email address: ***********

3

Hi Sandra1975,

 

Have you used the same email-id to purchase the new one?

If so it should reflect in the account.

But As you have said you have the Product Key with you now, you can re-download the product from www.norton.com

Once you download the product, you can give the key to activate.

 

Regards,

 

Sagar

4

I purchased 360 and it's not showing in my account so I can load it onto another computer.  

I have a receipt and product key etc.

I did get a message advising that my password entered at purchase did not match the one on the account but it I went and amended this then the purchase wold show.  It hasn't !

Can anyone help ?

Thanks