Quarantine: where do the files go..?

Couple of operational questions:

 

I might be operating inder a misconception....

If a file is quarantined, but not removed, and the user wishes to remove same, how does that work.

 

Where in the box are the 'quarantined' files kept ?

 

Corollary question: how, or even can I, delete or uninstall a file with NIS ? : ie a file or install I know is malware, but is missed by NIS.

 

Thx.

HI Longboard,

 

If you click Quarantine from the main NIS window it will show you anything which is current under quarantine. If you Clear Entries from that screen it will remove the item both from Quarantine and from NIS history.

 

The actual location of the quarantine is as follows for WIndows Vista/ Windows 7.

 

C:\ProgramData\Norton\[some long hex number]}\NIS_18.1.0.37\QBackup.

 

There will be a long HEX number in the path and NIS with a version number. The version number on yours may not match my example. The final part of the path is QBackup.

 

Can you clarify your last question? Are you indicating that you know of a malware infection which NIS did not catch? If so, please provide more details of what you believe the malware is, etc.

 

Best wishes.

Allen

 


HI Longboard,

If you click Quarantine from the main NIS window it will show you anything which is current under quarantine. If you Clear Entries from that screen it will remove the item both from Quarantine and from NIS history.

The actual location of the quarantine is as follows for WIndows Vista/ Windows 7.

Allen


 

Quick.. :0 :)

Ok, so "clear Quarantine" wipes the files and settings and resets 'back-up' filedata.

?

Yes, I have the back-up location, thx.

 


 Can you clarify your last question? Are you indicating that you know of a malware infection which NIS did not catch? If so, please provide more details of what you believe the malware is, etc.


No 'new' mals yet but some testing coming up: have friends with 0-day files: so just checking

 

Any real samples will of course be sent to Symantec if unknown.

Does the Symantec 'cloud' have to do analysis before NIS will identify as malware and then remove ??

 

BTW

NIS removed the FF4 nightly "minefield" last night !!

Not actually malware: unless you're from MS, heh.

 

Truly, some more control might be nice

 

Regards.

Try not to bother u too often.

:)

 

 

 

Ooops, forgot to ask,

Does "Disable AntiVirus Auto-protect" option also shut down "Sonar" ..and any other Auto Detect/remove options ??

Regards.

 


Longboard wrote:

Does "Disable AntiVirus Auto-protect" option also shut down "Sonar" ..and any other Auto Detect/remove options ??


Yes.  Turning off Auto-Protect disables SONAR and Download Intelligence, as well.

 


Longboard wrote:

Ooops, forgot to ask,

Does "Disable AntiVirus Auto-protect" option also shut down "Sonar" ..and any other Auto Detect/remove options ??

Regards.


However, I do not recommend shutting down NIS during game play.  NIS is designed not to be intrusive when you are doing other apps.  Disabling autoprotect puts your computer at risk from online threats.

Yes.  Turning off Auto-Protect disables SONAR and Download Intelligence, as well.

Thx for replies.

 


Tywin7 wrote:

However, I do not recommend shutting down NIS during game play.  NIS is designed not to be intrusive when you are doing other apps.  Disabling autoprotect puts your computer at risk from online threats.


no, not worried about gaming...just doing stuff that symantec might find "removable" !!

 

Aware of potential risks.
Thx