There is a file in my quarantine that Norton put there, the problem is that when I click delete, so that those files disappear from my PC, the file in question does not seem to be deleted. What do I do?
do you see Permanently delete…confirmation window?
and Yes, Delete…does nothing?
have you restarted (not Shut down) machine…since, this quarantine event?
Learn more about Quarantine [here]
Yes, and nothing, after click in Yes, delete, and the file remains intact, I have already restarted the PC a couple of times and nothing
Hmm…head scratch…
I’ve not heard/seen as you report…and my Quarantine → Yes, Delete works as expected.
are you Windows Admin user account?
Norton LiveUpdate runs okay?
Norton QuickScan runs okay?
are you v25.1.9816?
have you tried Troubleshooting?
Hello @JOSEANTONIOMORIANA_D