Hi my nortons did a scan and identifies 2 high threat items that had been downloaded onto my computer. One of them I know said that less than 5 nortons members had it downloaded onto their computer. I do not download anything onto my laptop so i guess it must have downloaded itself
it says that they have been quarantined and that I should take no further action but I don't want to take any risks and want this stuff off my laptop.
Wha should I do? I looked at the options and it said submit to synmatec, what does this do
Please help me cos it freaks me out when I think some weirdo could be watching me and do some damage
When an attack of somekind is quarantined, does it mean "it" still resides in my computer? With previous versions of Norton, there was an option to check for fixes for quarantined items and apply if there was a fit, does such an option still exist?
If there was a high risk detection then NIS does not Quarantine it, instead it gets removed outright. Low risk detections get quarantined whereupon they can be restored or deleted via the method I outline in my last post. NIS may have detected and removed a high risk threat.
As a precaution, go ahead and run a full system scan with NIS and make sure no problems are found.
Also you are entitled to a free upgrade to NIS 2011 with a current subscription. I would recommend that you do this upgrade. You can proceed as follows if you wish to do so.
If you use Identity Safe you should back up this data first as a precaution. Please see this link for details on how to do this.
Please download the full version of NIS 2011 from here. Please note that this is the English version so please let me know if you need a different language and I will provide the appropriate link.
Also as a precaution You can get your Norton product key from your Norton Account.
For your protection, disconnect from the Internet before continuing.
Install NIS 2011 overthetop of 2010, again provided everything is working well on 2010.
Once installed please reconnect back to the Internet and run Live Update repeatedly (rebooting as requested) until it reports there are no more updates.
I've been using Windows 7 Home premium edition, 64 bit, and have IE 8, 32 bit and also 64 bit installed.
I use IE 8, 32 bit version although the Win 7 is 64 bit and this doesn't cause any problems, that I have noticed and Norton and Safe Web and Identity Safe all work well. To add to the confusion, I have a second computer, set up as above, but running IE 9 Beta, 32 bit which seams to be problematic only with these boards.
I see your advice to BPS and wonder if this should be modified.
Allen, you are the expert and so I am asking as much for myself as BPS.
I noticed your words and agree with you. However I was trying to point out that even using Win 7 64 bit, some programs can be run in 32 bit and therefore the advantages of 64 bit can be utilized when preferred.
Therefore, my real query is what are the advantages and disadvantages of using Win 64 bit instead of 32 bit.
My reading of your advice to BPS was, one should use 32 bit as some programs cannot run under Win 7, 64 bit. Does this mean that there is not always an option to run in 32 bit whilst Win 7, 64 bit is the OS?
Allen, I'm not trying to find fault with your advice but am trying to get a more complete picture of the advantages and disadvantages of the two systems.
My own knowledge in no way compares with yours; I am a complete amateur in these matters but I have learnt considerably from your postings and from other experts like yourself, so many thanks in advance.
I noticed your words and agree with you. However I was trying to point out that even using Win 7 64 bit, some programs can be run in 32 bit and therefore the advantages of 64 bit can be utilized when preferred.
>> My response was only to indicate that if you want the Norton integration with the toolbar and such, this is only supported with 32 bit version of IE. Most any programs (except drivers and a few other specialized applications) can be run in 32 bit mode on a 64 bit OS.
Therefore, my real query is what are the advantages and disadvantages of using Win 64 bit instead of 32 bit.
>> A bit off topic. A 64 bit OS is better for many reasons, not the least of which is the ability to have and use more memory.
My reading of your advice to BPS was, one should use 32 bit as some programs cannot run under Win 7, 64 bit. Does this mean that there is not always an option to run in 32 bit whilst Win 7, 64 bit is the OS?
>> Not at all. Again I mentioned 32 bit IE as necessary if you want the Norton toolbar integration. My first response above also touches on this.
Allen, I'm not trying to find fault with your advice but am trying to get a more complete picture of the advantages and disadvantages of the two systems.
>> I know that, no problem. 64 bit OS is the way to go without any doubt. This is why MS has already announced there will be no more 32 bit OS after Wndows 7. Unfortunately a lot of companies got caught with their "pants down" and it will take some time for native 64 bit applications to catch up. Does that make sense?
My own knowledge in no way compares with yours; I am a complete amateur in these matters but I have learnt considerably from your postings and from other experts like yourself, so many thanks in advance.
In a nut shell, 64 bit os allows you to use more than 4 gb of memory. In addition, there aren’t that many root kits available that affect 64 bit windows, although the number is steadily growing.
No, I wasn't confused between Tywin7's remarks and your own, although this did influence my response.
I was anxious to learn that the problems with a 64 bit OS, and Norton and other programs such as IE 7, or 8, or 9 Beta could be easily overcome, and that the effort is well worthwhile, as you explained in the later posting.
I think that this is a more complete guide for those who are interested in 64 bit but may be thinking that the issues, mentioned previously, are suggesting 32 bit is the better system.
Your guidance in the latter post made the decision more firmly based on the facts than previously, and clarified the solution.
In summary, if your processor support 64 bits its best to opt in to the 64 bit flavor. Plus, a note to Symantec, 64 bits is coming, whether you like it or not. Windows 8 will be purely 64 bits, at least that’s what I’ve heard.
Tywin7 wrote: In summary, if your processor support 64 bits its best to opt in to the 64 bit flavor. Plus, a note to Symantec, 64 bits is coming, whether you like it or not. Windows 8 will be purely 64 bits, at least that's what I've heard.
Yes I stated that above. Microsoft will not be releasing any more 32 bit OS's, unless they change their minds again which I seriously doubt will happen.
64 bit OS is the only thing which will carry forward. The RAM (memory) limitation on 32 bit OS is a hard core dead end which is becoming more and more common for people to bump against.
Applications are forver demanding more memory to do their jobs effectively.
