Just intstalled Norton Online Family and have run into a few issues I can't resolve.
1. When I began the sign up process I tried using my Cox email address and it wouldn't allow me. It said it was already in use. I used this address when I got Norton 360 over a year ago. Can it not also be used for Online Family?
2. I have all the social networking and IM features checked to be blocked under my daughters profile. But when when she logs on she still has access to MSN IM. The small icon is in the lower RH corner with a X over it. Click on it and IM opens up. How come this isn't being blocked? Do I have to put a block under MSN.com?
3. When I right click on the Norton Safety Minder icon and select Update House Rules a moving green dot shows up on the icon but the House Rules page never shows up. In order for me to get to house rules I have to go to Start/All Programs/Norton Safety Minder/Norton Safety Minder Website. I have to log on and then I get to the House Rules page. Am I wrong in assuming that the Norton Safety Minder in the lower RH corner is supposed to get me there? I have a hunch that I did not get a complete install since the icon for Norton Safety Minder Website in not a Norton icon. It's the Explorer blue E over a piece of paper.