Renewed my subscription and Rakuten popped up as it always does even, if i am just logging back into my account. This time it offered 40% cash with purchase. It was a week after I made my purchase that there was another offer of 80% cash back. I received an email from Rakuten the offer was not being honored and they needed to see the full breakdown of the original cost showing tax. I sent them all the following information and still waiting for a decision if the cash back will be offered.
Annual Subscription & Automatic Renewal Payment Authorization
Your subscription is now active and it will automatically renew each year. By subscribing, you authorized us to automatically charge your Credit Card the applicable annual renewal price (plus applicable taxes), before each renewal, unless you cancel.
SubTotal: $ 199.99
Tax: $ 12.00
Total: $ 211.99
Next they wanted to what payment method was used, I replied that I used a credit card.
I also sent this information to show order number and shopping trip number, this is the Rakuten number used for the cash back offer
Store : Norton Security and Antivirus
Network : Commission Junction
Order Number : #xxxxxxx
Order Date : 2020-04-07 05:58:11.071
Amount : 211.99
Store Type : onlinestore
Shopping Trip : xxxxxxxxxx
I am just wondering if anyone had this happen to them.
[Edit: Removed personally identifiable information to conform with the Participation Guidelines and Terms of Service]