Ran NRhR and NPE found no risks. Can’t reinstall 360

Norton ran a check open support and came back with “I needed to uninstall/reinstall 360”. I downloaded program NRnR.exe. It came back asking me to run NPE.exe. I ran it and it came back with no risks, but one pop-up window specifying following print screen (I blank out the key#).

Remove and install Norton 360 crashed KeyNbr Hidden.jpg

 

After following instructions, brough me to the following (see 2nd print screen). I have done the on step1 and ran. It came back to same screen. I ran with steps2 suggested. 2nd Print Screen Error.jpgReinstalled 360 from Norton Management, see 360 downlaoaded, apparently installing and am getting again this page print screen 2. Please help.

WIN8.1 64.  360 Premiere (can't which version as not installed).