I have the same problem on my desktop. I followed the prompt to remove the Norton System Works from the add or delete programs menu. The Norton yellow un-install screen came up and started the uninstall process. After several minutes I came back into the room and there was a message that an error had occurred and I needed to install an uninstall patch, which I did. After installing the un-install patch which did complete the uninstall I was prompted that the computer would need to restart. I clicked OK and started the cycle of ongoing computer restarts that will not boot up. I’ve been on hold with tech support for over an hour now. I can not get the computer to F8 reboot in safe mode. I also can stop the Goback boot menu but I can’t get it to go back or repair the problem.