Duis mollis, est non commodo luctus, nisi erat porttitor ligula, eget lacinia odio sem nec elit. Sed posuere consectetur est at lobortis. Vestibulum id ligula porta felis euismod semper. Donec ullamcorper nulla non metus auctor fringilla. Aenean lacinia bibendum nulla sed consectetur. Cras justo odio, dapibus ac facilisis in, egestas eget quam. Cras mattis consectetur purus sit amet fermentum. Morbi leo risus, porta ac consectetur ac, vestibulum at eros. Sed posuere consectetur est at lobortis. Etiam porta sem malesuada magna mollis euismod. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Duis mollis, est non commodo luctus, nisi erat porttitor ligula, eget lacinia odio sem nec elit. Cras justo odio, dapibus ac facilisis in, egestas eget quam. Aenean eu leo quam. Pellentesque ornare sem lacinia quam venenatis vestibulum. Curabitur blandit tempus porttitor. Sed posuere consectetur est at lobortis.
Hi Tony,
I reply to your answer of my post URL: http://community.norton.com/norton/board/message?message.uid=3814#U3814
I did like you said and I have the ErrLogs in question on my desk. How could I send that file to you?
JJ
Please compress the files and password-protect them. I have sent you a Private Message with the upload information. You can access your private messages by clicking the yellow envelope (
) in the upper right corner of the site.
As you say this is an obvious issue. In my ltd experience, only one is 6 technicians admitted it was a known issue. Yet I defy anyone using winxp sp3 with Norton 360 v2 not to have the problem. The issue for Norton's is that not too many users are reporting the bug. But that is because many users do not leave their PC's on, and therefore the issue is temporarily cleared on a reboot, until of course the mem is clogged, or as you say a particular program will refuse to execute the 2nd or 3rd time until the old execs are cleared out of WIndows task manager.
What is more annoying, and apologies in advance to our moderator to whom no offence is intended, the logs requested or produced by Norton or under instruction from Norton are inadequate to determine the problem. To really resolve the problem, Norton needs to install Windows Debugger and run Dr Watson reports on the PID of the process that is left running in Windows TAsk Manager.
If Norton cannot interpret Dr Watson dumps, then they could liase with Microsoft developers - and I offer to put the two in touch if they cant knock heads themselves. Alas trying to explain this to Norton tech is like trying to explain the difference in the taste of two products when they wont taste them for themselves.
Clive
Hi Tony,
Have you read the file I sent on "Symantec secure document exchange".
Thanks,
JJ
Moved to its own thread for better exposure.
Hi Matt,
I have a similar problem with Norton 360 v2. I have 3 laptops. I was using Norton 360 v1 without any problem on all 3. Since upgrading to N360 v2, I have the same memory problem on my 3 computers, and as I can read, some others have that problem to, so it may be a bug in the program itself. I chat about that issue with 4 support technicians in the last two weeks without result. They do not seem to understand what and where the problem is. With them, I removed v2 with the Norton Removal Tool and re-install at least three times. They checked the Fire-Wall settings and tweaked with msconfig without any success. With N360 v2 removed, everything goes just fine.
When Norton 360 v2 is installed, somee programs are not released from memory, and the update process from WinXP SP 2 to SP 3 just hang. Because they are not released from memory when closed, some programs just refuse to load again, some others refuse to update because in orther to be able to update they need to be out of the memory. In other cases multiple occurences of the program can be seen in the task manager. Killing the running processes in the task manager resolve the issue of course, but it is a little bit anoying. Removing Norton 360 v2 resolved the issue, but I am left without protection.
Chatting with the support technicians, I really felt they were not able to fix it. So, when I saw your reply to John, I taught you could be of some help. I would really appreciate you could help me and others to find a solution to that issue that I suspect is hurting many people and Symantec.
A loyal Symantec's custommer who just want to improve a good product,
JJ
Dell Vostro 1500
2 Go RAM
WinXP Pro SP3
150 Go HDD 75% free
[edit: moved out of another thread, adjusted subject.]
Hi JJ,
I would recommend using the below instructions for sending log file information, and get that information to us:
http://community.norton.com/norton/board/message?board.id=Norton_360&message.id=126#M126
Be sure to include the URL of your forum post when contacting us, and all information regarding the issue. Thanks!
Thanks!