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What version of N360 are you working with? v1 or v2
It’s v2
Have you used the same Norton Account in the past to create backup sets? Maybe with the previous version of Norton 360? Are you able to access the Online Storage area (through the Backup component) to see which backup “sets” still exist on the backup server?
Hi coolswede.
I'm trying to think of ways that you might end up with less than GB of storage.
The possiblities that I can think of might be 1) perhaps associating your N360v2 Online Backup to the wrong or different Norton Account than you had with v1, 2) perhaps not activating the product after using the N360 that was pre-installed on a new PC (which seems unlikely if you've been using it a year), 3) perhaps having more than one N360 PC using the same product key and the same Norton Account (the PCs would share the 2GB of storage).
Is there an easy way to remove all the files on the online backup? I’ve tried deleting a few files at a time and it seems to take forever. I have deleted probably 100 mb and it still says I need more storage.
Sorry coolswede. There is the option to select all files within a folder which you have probably already used. But there is no option to completely clear your storage space. That is a good suggestion though and I will recommend it to be added to future requirements.
Also do be sure to change your backup job and/or exclude certain file/folders that you no longer wish to be backed up automatically prior to clearing your space. Otherwise Norton 360 will look at those files and say "hey those need to be backed up!" and you'll be back where you started.
I have gone to the online storage a number of times and removed a lot of files. This includes all pictures, documents, etc. I've done this on all identities as well. But I still get the message that I need to purchase more online space. I don't know how that can be since I must be down to a couple of MB's. It would be nice to know how much space is actually used.
Until that message goes away, I'm not able to back anything up.
Hi coolswede,
I would be happy to have a look at your account and let you know how much space you are actually using and hopefully determine why you are receiving the out of space error message. If you would like, please send me a PM or email (check my profile) with the email address that you used to register N360 and any information you can provide about the issue and I will get back to you right away.
~scott
edit:
Just FYI, there are rare circumstances under which your used quota can get out of sync with the database. We routinely scrub the system to make sure everything is up to date but the advice of waiting for 24 hours is one way to ensure that your quota as seen by N360 matches what is physically in storage.
coolswede,
PM sent. Email or PM me again if you'd like me to fix anything.
~scott