Real VNC connection to remote server with N360

Norton Security | Norton Internet Security
1

I'm getting a timeout error when I try to connect to my remote Linux server with VNC Viewer (5.1.0) . I found a support thread from 2011 titled "Norton 360 Firewall and Real VNC". Thought I'd found the solution but after trying "Rootkit Eradicator" recommendations, I still can't connect. Specifically what I did was:

 

"pull up Norton's main screen, select "Settings" from the menu at top, and then pick "My Network" from the left-hand column of the screen that brings up. From there, click "Configure" for "Trust Control," and make sure all the computers you want to be able to connect are set to at least "Shared."." 

 

Still looking for a solution.

Thanks

2

Is the remote server local (part of the LAN) or remote as in "out in the internet" (WAN).

 

Dave

3

Thanks for responding Dave. The remote server is remote, i.e.  "out in the internet" (WAN).

4

I never had any follow up. Still have the same problem.

5

I'm sorry, I never saw your reply.

 

On the server running 360 you need to go into smart firewall settings and click
program rules.  Then find the VNC server and change it from Auto to Allow.

The "allow" setting lets it recieve communications that do not originate from the server (incoming connections).

You also need to forward the correct ports to that system of using a router.

 

Giving trust to a system in the network security map only works for systems on the LAN, it can't be used for systems out in the internet.

 

Dave

6

Thanks for your response Dave. I tried your suggestions but still am not able to connect.

I've captured some screen shots in the JPEG below.

George C.

 vnc-connection.jpg

7

Thats the viewer, not the server.

On the system running the server, change the program rule of the server (vncserver.exe) from auto to allow.

\RealVNC\VNC Server\vncserver.exe

 

Dave