Rebates on Norton Internet Security 2009

I bought Turbo Tax and it had a $30 rebate if I bought Norton Internet Security 2009.  There was also a $20 rebate on Norton Internet Security 2009 if I bought a Staples Shredder.

 

I fullfilled all requirements yet was denied on both.  Staples gave me a resubmission # that I sent to Symantec and they again rejected it.  Said it was an incorrect SKU 3 WHICH it was not.  Staples finally overrode the rejection from Symantec and I received the rebate.

 

The 2nd rebate was rejected because they said I sent no evidence of purchasing a shredder - a receipt with the products circled.  I DID send that.  Their suggestion was to send a receipt with the products circled???  It is the same receipt I sent the first time!

 

Has anyone else experienced problems with Symantec concerning rebates and what did you do to get the rebate?

 

Jim