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You may wish to review a similar thread in this forum:
http://community.norton.com/norton/board/message?board.id=other&message.id=1728#M1728
Please let us know if this resolves the problem for you. Thanks!
As I said, there are no errors, and I seem to remember not choosing Lightsout on installation, but cannot see it anywhere right now.
And now today the simple My Documents backup also failed with the notorious E4BC0012 error. And yes I did read the thread, it is a network drive but worked fine until now. So now I have a totally useless paid for product with scant (“Beta”) support here.
This happened to me once as well (and was the final of 3 backups as well). I simply canceled the job in progress, rebooted my machine and restarted the backup for the specific partition manually. It worked fine and I've not been able to reproduce the problem since it occured.
RR
Here's what I've done by trial and error. The manually started My Documents wouldn't work either until I stopped VSPro (the non-intuitive process hard to find but seemingly the only way to get rid of the Ghost icon in the notification area). Then My Documents backed up.
Next after several hours of 1% (after rebooting I might add), I cancelled it, went and deleted my second backup on the Buffalo drive and then manually started My Computer backup. It doesn't entirely look like an incremental backup as there are 5 hours remaining (on 140Gb) but it is proceeding.
Seems like I've got a non-automatic automated backup. The entire behaviour does not lend confidence to what might occur in the event of the need to recover.
Doesn’t anyone know why this program reports EB8F1C50 as well as E4BC0012 everyday it tries to do a file/folder backup on My Documents, thereby failing the very reason for this program’s existence. Forum support seems to consist of referring to other threads that are not applicable. I guess I’ll have to contact technical support, and anyone who has done that knows what a whole lot of fun that will be!
Talking to myself here again, here's Google's answer, seemingly unknown to Symantec people here:
Delete a file named "catalog.dat" in c:\Documents and Settings\all users\Application Data\symantec\FileBackup
Or just select all, delete and save. Now it does incremental backup. Will report for other unfortunates if the scheduled backups also work tomorrow.
Yep, too good to be true, now My Computer backup on an incremental basis fine, but My Documents has gone back to base backups for 8 hours. What a program!
Hey Symantec rather than talking to myself, I'll be your forum administrator if you pay me. When everything (as has now happened) really gets screwed up and Ghost won't even communicate with your settings and says Access Denied unable to retrieve information etc. you might try to go the program file (in your C drive) Norton Ghost called Fixinstall that might at least restore some conncectivity.
I think its also a good idea if you don't install a lot of programs every week to do no scheduled backups and that might save you a lot of headache (and computer and backup drive grinding for 8 hours). Just do the file and folder backup.
Hey Dcremin - I understand your frustration. It sounds like you are having some very specific issues that require more direct (and involved troubleshooting). Have you tried contacting tech support so that they can take a look at your specific configuration?
RR
Yes on a number of occasions, and these staff are too good in fact for the product they are forced to figure out. After endless reversions to a full 8 hour backup instead of incremental backups, it’s time to request a refund.
We have just bought 4 licences for this product and I can honestly say I have never been so dissapointed with a piece of software. I was the who recommended Norton Ghost, I was the one who set it all up and now I am the one suffering because all instances of the software are failing to run reliable backups.
My installs also hang on 1% forever. I tried to call support the other day, after sitting on hold forever I finally got a guy who could hardly speak english who was not able to fix my problem. In the end he told me that he woul dhave to escalate the issue and that someone would get back to me. That was a week ago and I have heard from nobody.
I wish I had of purchased a different product.
Hi illium007,
Are you seeing any error messages? Ghost reports all warnings and errors to the Windows Event log. Could you look at the application event logs and check for any warnings/errors from Ghost, Ghost Service, V2i, Volume Shadow Copy Service, etc? Have you run LiveUpdate in Ghost until there are no more updates? Thanks!