I got an error in NIS 2011 and was instructed to run Norton Removal tool. I did, and was then instructed to click a button to reinstall the NIS. This worked, but I saw that Norton Ghost was removed as well. I reinstalled the Ghost from a CD, but found that all information about recovery points was lost. The recovery points themselves are present on the external media.
Which files should I recover to get the Ghost's info back?
If you have a recent backup, you could stop the Norton Ghost service and copy the files from it using Recovery Point Browser. What OS do you have?
In Windows 7 copy all files from...
C:\ProgramData\Symantec\Norton Ghost\History
and
C:\ProgramData\Symantec\Norton Ghost\Schedules
Then reboot. Hopefully your schedules and history will be back.
XP and maybe Vista will be in a different place. Search for *.pq* files to find the locations you need.
Hi Red,
Thanks I didn't know that,
but it is not essential to get that info back unless it is complex and will save time,sometimes it pays to have a clear out.
Deric
I got an error in NIS 2011 and was instructed to run Norton Removal tool. I did, and was then instructed to click a button to reinstall the NIS. This worked, but I saw that Norton Ghost was removed as well. I reinstalled the Ghost from a CD, but found that all information about recovery points was lost. The recovery points themselves are present on the external media.
Which files should I recover to get the Ghost's info back?
Thanks!
On my Windows XP, I found the files under C:/Documents and Settings/All Users/Application Data/Symantec/Norton Ghost.
Red said,
If you have a recent backup, you could stop the Norton Ghost service and copy the files from it using Recovery Point Browser. What OS do you have?
In Windows 7 copy all files from...
C:\ProgramData\Symantec\Norton Ghost\History
and
C:\ProgramData\Symantec\Norton Ghost\Schedules
Then reboot. Hopefully your schedules and history will be back.
XP and maybe Vista will be in a different place. Search for *.pq* files to find the locations you need.
Red,
For my benefit, (being a bit thick) and for other users who are not conversant with the Recovery Point Browser, would you be kind enough to spell it out step by step how to put the recovery files back into the Schedules and History tabs in Ghost 15,
I did as you explained above but alas it didn't go to plan.
I did try it with Ghost 12 and failed ( I use G12 most of the time) but with Ghost 15 it automatically searches for the backup files that I have on my external drive and then lists them in the browser.
Due to testing other things I had to reimage and before I manually input the recovery points again I thought I would try out your instructions.
I am sure that if you could be more specific with the instructions it would be of great benefit to me, and of course, other Ghost users.
Thanking you in anticipation
Deric
Deric,
By stopping the Norton Ghost service it allows you to change things that are otherwise monitored by Ghost (the schedules and history files). Since these .pqh (history) and .pqj (job / schedule) files are tied to what appears to information about the disk partition(s). Maybe something changed and that is why it didn't work for you? I'm not sure. Also, on the drive that contains backups will be a hidden VProRecovery folder. This contains an .ini file that contains information pointing Ghost to Recovery points and time zone. There is also a some kind of database file in that folder.
Does that help at all?
Thanks Red,
I will look into it and let you know.
Deric
Red,
Still struggling,
the recovery browser will find the files on the external drive ok and I can find the files from history and schedules. You then say "Copy" and that is as far as I get, I can't get the files into the History and Schedule tabs in Ghost 15
Just copying doesn't seem to do anything, see pic
Deric
Were those files recovered from Recovery Point Browser? Did the backup you recovered them from have the history and schedule aready existing? When restoring, if the files already exist, RPB should ask if you want to overwrite them.
Then...
Edit: Maybe it would be a good idea just to restore the whole History folder instead...
Thanks Red,
that is making a bit of sense now, I will work on it, In your message No 3 you skipped a few steps because I just couldn't get that to work. You see I am not conversant with the Recovery Point Browser because I don't use it but I certainly plan to be after this exercise.
Deric
Recovery Point Browser is a great tool. It is why File and Folder Backup is silly.
Red, do you know, I might have cracked it, need to play with it a bit more to fully understand how it works, but looking good mate.
Deric
Red,
I have had more success on my single boot test machine running XP Pro playing with RPB I have got the history,schedules and backup jobs back a couple of times.
Now on the multi boot machine running Xp, Vista,Win7(1) and Win7(2) not so good, it doesn't look as if RPB can cope with 4 drives.
Do you have to go through the same procedure for each individual drive to get the backup jobs back?
Deric
Deric,
I would guess whatever partition you are recovering files from is the one you would have to open in RPB. In this case the partition with Ghost installed. You can open multiple v2i files at a time too. Just double click the first one, wait a couple of seconds, then double click the next one, wait a couple of seconds, and so on.
Red,
All the double click does is to open up the family tree in the L/H pane listing folders etc.
The most important point when running a multi boot is, as you say, "Open the partition with Ghost Installed"
In my case G15 is on E:\Win7 (1) expand that and recover all files in the R/H pane see pic.and it is easy when you know how.
Many thanks for introducing me to the "Recovery Point Browser" it really is a good tool to use.
Deric.
I meant double clicking the v2i files in Windows Explorer. What I was getting at is if you have 4 partitions and open them in the correct order then looking at RPB is kind of like Windows Explorer. You can see all partitions at once. You can even open different versions of the same partition- the baseline v2i image and the incremental iv2i image files. Kind of handy when you are looking for a file you accidentally deleted and are not sure when.
Red,
It takes a while for it to sink in, after playing with it for a while I can understand what you were trying to say now, everything has clicked into place so thanks once again my friend.
It made it a bit more complicated by having G12 installed on Win7(2) with 2 backup jobs setup on incrementals.
That is why I put it on the single boot test machine to get to know RPB better and then move on.
Got to go and watch some golf highlights now.
Deric
