The boot sector on my hard drive crashed making Windows XP inoperable, so I installed a new operating system (Windows 7) on a new hard drive. But, I have access to all the data from the old hard drive, including my Identity Safe settings. I have installed Norton Internet Security 2011 on the new hard drive with Windows 7, but I'm trying to transport the data from the previous Windows XP Norton Internet Security 2010 Identity Safe from the old hard drive to the Windows 7 Norton Internet Security 2011 Identity Safe.
I did a search on these forums to find which files (IDDStore.dat and correlative files in the same folder) that needed recovering from the old hard drive, but I'm not exactly sure where they need to be transported to on the new hard drive. Where am I supposed to paste the old files, and what do I need to do to stop Norton in the process so I won't have any problems?
Did you by any chance create an Identity Safe backup on your old system? You might want to search your old hard drive for any files ending in .npm.
If you did not create a backup, unfortunately there is no guarantee this will work but you can try the following.
Initialize your Identity Safe data on your new NIS installation.
On your old hard drive find the directory that has the file IDDStore.dat. Take the entire contents of that directory and try to copy to the IdentiySafeDataStore directory on your new drive. This will be located in C:\Program Data....
If you are not able to copy these files (permission may be denied) then turn OFF Tamper Protection in Misc Settings and try again. If you are still not able to copy the files to the destination directory then try doing it from a repair console outside Windows.
Reboot Windows and see if your Identity Safe data is recognized by NIS.
Several people have tried to do this in the past but I don't know of anyone who got NIS to recognize the new ID safe data.
It is worth a try.
I will do some further testing on this when I get a chance to see if I can get it to work.
The only supported method is to have done an ID safe backup on your old installation where you could then simply restore ID safe data on your new installation.
The copying of the contents of the old folder to the new hard drive should be done in Safe Mode. Norton cannot be running when you do this, and Safe Mode is the surest way to accomplish this, since the service does not load in Safe Mode. It also eliminates Norton Product Tamper Protection as an obstacle. Follow the instructions given in the following link but substitute Safe Mode for steps 1 and 2. These follow basically what AllenM has suggested.
I do remember seeing that post before now. I had not actually had a chance to try this process yet but it seems you have.
There have been other posts where Symantec has reported that it could not be done because it is not officially supported but where there is a will there is usually a way!
A couple days ago I upgraded from XP to W7, and realized later I had never backed up or thought about migrating my Identity Safe data. I found the following thread in the forums and it worked perfectly. This was all done from W7 folder views. No need to boot into safe mode as suggested above...
A couple days ago I upgraded from XP to W7, and realized later I had never backed up or thought about migrating my Identity Safe data. I found the following thread in the forums and it worked perfectly. This was all done from W7 folder views. No need to boot into safe mode as suggested above...
In this procedure one had to stop the NIS service but with the later product versions the NIS service is protected and cannot be stopped so hence the safe mode recommendation.
I've seen sometimes it will work and other times there are still problems, whereas Safe mode should be a sure bet.
A lot of times "IDDStore.dat" in particular will give problems even with Tamper Protection turned OFF.
By all means Tamper protection alone should be tried first and then if there are problems Safe mode should take care of it.
I had not actually had a chance to try this process yet but it seems you have. 
