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Please be patient on this -- if you check the other messages here you will see that you are not alone and although there was, I believe, a fix issued this may not have worked for all, or the problem came back.
ALthough some Norton Staffers do check in over the weekend it may be Monday before they flock back <s>
PS I don't pay any attention to the red X on my system tray anyway <g> It appears to be telling me I've not backedup.
For your problem with regards "updates" have you manually ran the Live Update a couple of times ...... sometimes you can run it and it tells you all updates up to date, but run it again and it can then download updates.
Use the "check for updates" in the section under Tasks.
If you have any problems running live update or think perhaps it isn't functioning correctly try the following instead:
Click "Start" and then choose "Run." Type luall.exe into the Run command and then click the "OK" button. This will bring up the LiveUpdate Interactive Mode.
Click the "Start" button.
Liveupdate will then connect to the servers and download the latest program and definition files for Norton 360 version 2.0.
You may have to restart your pc afterwards.
You should run a full comprehensive scan if any updates do get installed.
***Also, if you view the details under PC Security section from the main interface, do your Definition Updates show a recent date ?
example they should say "Last updated 14/6/2008" as new definitions have been released.
If the date is correct here, at least you know the latest updates are coming in ok and it is just a "status" being wrongly reported.
Currently there are a few glitches that need working on with the version 2 of Norton 360.
Since the update changing us all to version number 2.0.3.9 there have been several reports about different parts of the program giving a status of red cross, unprotected, red /At Risk in My Network and your own issue here.
The staff have acknowledged the At Risk issue is indeed since the update and are working on a solution ......... hopefully, when a patch or fix is released for this we should find that all wrongly reported sections are all corrected as In my opinion I think they are all linked in some way.
In the mean time do hang on for one of the symantec techs to comment ....... they may have some advice about the file cleanup scanning.
Thanks Liverbird43 and huwyngr for the advice.
The Clean up seems to have solved itself.
I've ran the LiveUpdate and is up to date, so I'm asuming its the bug you talk about.
However, its only started happening recently.
Jason.
Keep an eye open here in case there are any developments
Problem fixed.
The PC clock was set incorrectly.
It would appear this caused confusion when Norton was downloading the Virus and Spyware updates.
I've corrected the time and now Norton is all happy with a Green Tick at last in the system tray.
Thanks again for all the help in trying to solve this problem!
Jason.
Thanks for the feedback – I think this is the second report I’ve seen of this!