Red X under flag symbol in Windows 7

Norton Security | Norton Internet Security
1

The Windows 7 Action Center is telling me to turn on Spyware, Antivirus and Firewall in Norton 360 - although they are all on already. If I go to turn these on it doesnt change anything and the red x still shows in the notification area. Please help!

 

2

Welcome to the Norton Community

Thank you for contacting us regarding the issue you are having with your Norton Product.

 

Hi ssr

 

Sorry that you are having this issue with Win7/Norton 360. Could you tell me if you have just upgraded to Windows 7?

3

Yes I just upgraded to Windows 7 from Vista. Hope that helps.

4
ssr wrote:
Yes I just upgraded to Windows 7 from Vista. Hope that helps.

 

Hi ssr. Yes it does  help. I think that an uninstall and reinstall of Norton 360 should resolve your issue.

 

Please go here to download the Norton Removal Tool and save it to your desktop

 

http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&ssfromlink=true&sprt_cid=1a13409b-29db-4397-a286-9dec49f8e252&seg=hho&ct=us&lg=en&docurl=20080828154508EN

 

Please go to one of these locations to download your version of Norton 360 and save it to your desktop

 

Norton 360 Standard Edition
http://www.norton.com/n360s_3

Norton 360 Premier Edition
http://www.norton.com/n360p_3

 

Disconnect from the Internet (you will be unprotected once you run the removal tool) and run the Norton Removal Tool twice with a reboot between each run.

 

Once that has been done please run the Norton 360 package you downloaded earlier.

 

The installer should automatically pick up your product key to activate Norton 360 and at some stage the install will require you to reconnect to the internet - please do so at that time.

 

Your product key can be found in My Documents\Symantec in a txt file Norton 360_key.txt should you require it.

 

Please let us know if this corrects your issue.

 

Thanks

Message Edited by mdturner on 25-10-2009 09:44 AM
5

Also, after you install N360, please run a manual Live Update until you get a message that there is no more updates for your system and tehn reboot your system.  Thanks.

6

That's great! It appears to have worked! Thank you for you help.

Being an intemitent problem, I will post here again if it comes back.....

 

7

I there any way to unsolve something in here? The solution to my post below appeared to work, but a day later - I have exactly the same problem.

 

Here is the problem from my original post

>>The Windows 7 Action Center is telling me to turn on Spyware, Antivirus and Firewall in Norton 360 - although they are all on already. If I >>go to turn these on it doesnt change anything and the red x still shows in the notification area. Please help!

 

 

<<Edit: Message and its replies merged with its original post>>

Message Edited by TomV on 11-05-2009 11:11 AM
8

Hi ssr,

 

You can remove the solution marker from your other thread by navigating to the post you chose as the solution, then going to "Options" and then clicking on "Unmark as Accepted Solution", and the green checkmark will disappear. 

Please continue posting in your original thread. 

Message Edited by Yaso_Kuuhl on 10-26-2009 10:57 PM
9

They all only say "Mark as accepted solution" when I go into that thread ??

 

10

You must go to only the post which you have chosen as the solution - it is the green post. If you go to "Options" of only that post (not of all the whole thread), then you can click on "Unmark as Accepted Solution". See the image below (I took it from one the threads I myself had started, since only the thread starter can see and use the solution feature):

 

Solution_unmark.jpg

EDIT: I see that the solution checkmark has been removed from your other thread. If you didn't do it, then a mod probably did so after reading this thread ;-))
Please go to your original thread and post why the solution didn't work; ask if there are any other suggestions (none are occurring to me, since I am totally unfamiliar with Windows 7); also, by posting to your original thread, you will get your original thread back on the first page of the Norton 360 board, where it will receive more exposure and views for visual reasons :-)
Message Edited by Yaso_Kuuhl on 10-30-2009 10:37 AM
11

This is getting frustrating as I have unisntalled and reinstalled Norton 360  3 times. The red x below the flag goes away, then comes back after a couple of days telling me Norton 360 is not turned on - even though it appears to be. I have posted here, had a Symantec guy log into my system (which I don’t really like the idea of) and as I’ve said unisntalled and reistalled 3 times. I am at my wits end. Should I get some other software that works properly with Windows 7?

12

Hi ssr

 

Sorry to hear about your problem with N360. Which version of N360 are you trying to use? Do you have any other security software installed? Is your subscription for N360 still current?

13
ssr wrote:
This is getting frustrating as I have unisntalled and reinstalled Norton 360  3 times. The red x below the flag goes away, then comes back after a couple of days telling me Norton 360 is not turned on - even though it appears to be. I have posted here, had a Symantec guy log into my system (which I don't really like the idea of) and as I've said unisntalled and reistalled 3 times. I am at my wits end. Should I get some other software that works properly with Windows 7?

 

Hi ssr

 

Could you attach a screenshot of what you are seeing - use the little green tree icon to attach the screenshot to a reply.

 

Is your system date and time set correctly?

14

You can try running this fix:

 

1. Click the Start button, and then click All Programs > Accessories > Run.

2. In the Run dialog box, type the following text:

regsvr32 /u WMIUTILS.DLL

3. Click OK.

4. Restart the computer.

5. Click the Start button, and then click All Programs > Accessories > Run.

6. In the Run dialog box, type the following text:

regsvr32 WMIUTILS.DLL

7. Click OK.

8. Restart the computer.

15

Everything has been going ok for a while - then I did a disk cleanup of C:/ and a Norton Backup. I turned my computer off and restarted it this morning - now its back again!

 

See screenshot below:

 

Untitled-1.jpg

 

 

16

Norton 360 Version: 3.5.2.11

I have adaware, superantispyware and malwarebytes - althought they are set to come on only when I run them.

Yes the subscription is current.

17

Hi ssr,

 

Did you try out dbrisendine's suggestion?

18

Yes that works - for now - but it always comes back…

19

Please run the following scan and tell us the results:

 

Click on START > in the "Search programs and files..." at the bottom of the START menu, enter cmd and Press ENTER.  Right click on the cmd.exe that is listed in the found list and select "Run as administrator..".

 

In the command prompt window type in sfc /VERIFYONLY and press ENTER.  This will start a system file verification process and tell you the results.  Can you inform us here of what they are?

20

It ran the scan then gave me this:

 

"Windows Resource Protection did not find any integrity violations"