Hi there,
I am having a serious issue with the redirect virus when I use Google, yahoo, and bing search engines. I am not very computer savvy and cannot figure out how to get rid of this thing. If someone could help me I would be very appreciative.
Thanks!!
johnm23357:
You have a nasty infection. Please check in your intrusion prevention logs to see what is blocked.
Why are you sure that the OP has a nasty infection . It could be they recenly installed a program that has change the browser's home page .
Usually malware redirects to malicious sites . The site the OP shows is not malicious in anyway . Safe Web shows it as green . Additionally , the payload it offers is known clean file even digitally siged by a company ParetoLogic. I even started the installer and nothing bad happened.
Can you tell me how to get rid of this annoyance? I am running AVG 9, Malwarebytes, Spyware detector, and Maxsecure registry cleaner. Nothing even detects it or removes it
Try running the NPE in aggressive mode and look for the files which are detected
The NPE was not developed for rootkits. If the user has one, it could remove crucial windows system files, and cause serious problems.
The OP was asked to check his/her intrusion prevention logs to see if an identifiable problem was being blocked by Norton. We do not as yet have that information.
What are the redirect sites
Quads
That is pure advertising and against forum guidelines
Secondly, hahaha I know where that product won't work on redirects.
Quads
OK, thanks.
An update:
I called Norton Live help, which is included with my subscription. The technician diagnosed and worked on my computer via remote connection for hours (literally) he/she showed me the file location and it was something involving adobe, they were very throrough and worked it out until it was done. If you have that service with your subscription, I reccomend it, it took almost no time to get a live person and besides one offer at an extended service, no sales pitches involved. For those more technically inclined than myself (most people) you might try your luck with the solutions the helpful people post in here.
Tracur, it is not adobe but on some systems creates a folder for the file(s) named adobe
Example
"rundll32.exe "%AppData%\adobe\adobe\arzpii.dll",DllRegisterServer"
Quads
I'm posting on here in the hopes that someone knows more about this than me.
Symptoms: When searching in google I get redirected through a random list of sites, including way-search.net and ampnetwork.net it seems to be random each time.
Steps taken to recover: I ran a full scan in Norton 360 Premier, and nothing came up in the scan. I spoke with some of my computer "wise" friends and they said it might be a trojan horse virus. I read some of the other users' solutions but it was clearly stated that each case is individual and not to follow their steps for removal.
Thanks for any help you can provide.
Was there an additional fee for the virus removal?
guccired wrote:Was there an additional fee for the virus removal?
All assistance received here is free from volunteer users.
There are 'for fee' removal services available.
Keep us posted
@djisbored: to proactively protect your entire system from adware, greyware and endless PUPs, I'm afraid you must take care of your left mouse button. Somehow, the more downloads you get, the more risks you will face.
Always, beware of those so-called "FREE downloads":
Thx and luck... :)
You are welcome that it’s fixed. But the problem may still be there. Please download the tools that I linked you to and run a scan.
I reset, adblock plus is long gone. There is an option on FF when you got to reset to try safe mode first so I thought I'd give it a whirl with the intention of enabling things to see which one was the problem. I got excited about the redirect going and just reset anyway.
Please remove Adblock Plus. You cannot use 2 ad blocker. Safe mode? I never mentioned that. Glad you fixed it. Please still scan with the tools I linked you to. Zemana Antimalware Portable is great and free.
Again no antivirus is 100% effective. Safe surfing starts on the user end. I fix computers and have seen this hundreds of times. As I previously stated I’ve seen this with other antiviruses and I listed them. If you go to AVTEST.org you will see Norton with a top score.
Norton also has a 100% clean computer guarantee . You can chat with them but I was giving you tools to effectively help you. Again remember what you did last. Something you downloaded or something you clicked on or installed. This did not happen on its own. Let me know when you fixed it.
You legend PSB - tried safe mode first and redirect seemed to stop. I have now reset completely and added ublock origins. A most simple and effective solution and wasn't mentioned anywhere when I was trying to research how to resolve this.
Many thanks.
