The problems seemed to begin when I downloaded Earthlink Protection Control Center. This program uninstalled my Norton Security Suite and the old EPCC. However, I could not connect to the Internet with that program running, a problem only resolved by uninstalling the new EPCC. I used Add/Remove programs. After uninstalling, I tried more than once to redownload the Norton software, but the computer always has problems with the required restart. It is unable to restart until the Norton software is removed. I had to use System Restore the last time I did this to get anything back.
I cannot get through on either Norton LiveChat or through their email form.
Thank you!