Refund not happening

Archive
1

I have cancelled my Norton annual subscription and I want to get a refund. After chatting with the bot and being redirected to the support page, it does not bring me to the actual refund page. It does not provide a means of asking for the refund. It only goes around the support page and shows a message of the website being unable to answer all the chat messages and says its sorry for the inconvenience. I am trying to get the refund for about a week now and am still unable to. It should not be such a hassle to get a refund. I am eligible for the refund, so I will get the refund. Honestly the customer support is being terrible.

Please tell me what else I can do, because I have tried everything possible and nothing is working.

Thank you in advance.

2
shur:

The live agent request doesn't work. I am given a "Contact us" and then are redirected to the same useless page online.

https://community.norton.com/en/forums/refund-61 

Please allow all Norton pages content in order to provide the best experience possible.

  • Please turn ad/content-blocker & VPN off.  
  • Please allow all Norton cookies/ads/scripts/frames/trackers/beacons/etc.
  • Please allow all Norton pages content that may be blocked by browser extension &or built-in browser function. 
  • Please whitelist-allow 'support.norton.com', 'my.norton.com', 'login.norton.com', 'buy.norton.com', 'renew.norton.com'

Please review: How To - Contact Norton Official Support via chat/phone

Please review: How To - Contact Norton Official Support via social media

 

3

The live agent request doesn't work. I am given a "Contact us" and then are redirected to the same useless page online.

4

@VascoR

5

Please review: How To - submit Cancellation & Refund Request thread

Please review: How To - Contact Norton Official Support via chat/phone info

Please review: How To - Contact Norton Official Support via social media info

Please allow all Norton pages content in order to provide the best experience possible.

  • Please turn ad/content-blocker & VPN off.  
  • Please allow all Norton cookies/ads/scripts/frames/trackers/beacons/etc.
  • Please allow all Norton pages content that may be blocked by browser extension &or built-in browser function. 
  • Please whitelist-allow 'support.norton.com', 'my.norton.com', 'login.norton.com', 'buy.norton.com'

When you're in a Chat session.  
Just click any presets until you see "Something else" &or you can type your message. 
for example:  "Live Agent"... until you see "I am transferring you to a specialist for further assistance". 

Please share your geo-location/country.  
I'll try to post Norton Official Support phone number (your location) if you want? 

Norton Official Support via social media = no bots - no presets.  Just send message. 

Please post progress
Thank you