So how do I get a refund of the £29.99 I paid for premium product.
I installed this product to specifically block the youtube.com site and the youtube app on an android tablet (Tesco HUDL) running Android 4.2.2 and using the default Android chrome browser.
Problem 1 - even though I explicitly place the domain youtube.com into the block list it still allows access and logs it in the activity list as access to a permitted site - IT IS EXPLICITLY BLOCKED. This functionalty therefore does not work.
Problem 2 - I purchased the premium upgrade to be able to block the native youtube app. I have gone in to the web control interface and gone to the apps for the tablet, however the youtube app is not even listed as an app on the device. This functionality therefore does not work.
The HUDL runs a practically vanilla version of Android and it seems verging on a trade description violation to advertise this product as suitable for Android devices.
Based on the above failures, please point me in the correct direction to get a refund.
Thanks
Neil