How do I contact support for a refund when the bot redirects me to the help center, and the help center redirects me to the bot? Considering I can’t contact support on either end, who should I contact?
Contact Chat Support and Norton Phone Number (related notes here)
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- Cancellation & Refund Request here
- Cancel the Norton plan in-app purchase from Apple App Store, Google Play Store, or Microsoft Store here
- Norton Cancellation and Refund Policy here
- FAQ: Norton subscription and renewal here
- Learn more about your automatically renewing subscription here
- How to request a refund for an annual renewal fee here
- Stop your Norton subscription from automatically renewing here
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Please step thru Norton Support here to reach Norton Chat agent.
- Verify registered email address with one-time passcode sent to your email account.
- AI agent “How can I help you today?”
- Type your message
- AI agent offers preset solutions.
- AI agent “Do you need assistance with anything else?”
- Type your message
- AI agent “How may I be of assistance to you today?”
- Type your message
- AI agent “In a few words, could you let me know how I can help you today?”
- type “agent” three times to reach a human agent
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Explore other contact methods →
View phone number → Select your country:
- AI agent requests verification code:
- AI agent authenticates you.
- AI agent “How may I help you today?”.
- AI agent offers preset solutions.
- speak “agent” three times to reach a human agent
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Contact Chat Support and Norton Phone Number (related notes here)
When I check the links and try again, the chat still doesn’t appear. Using the order number also didn’t work; the money was debited, but it still says there’s no order.
Please confirm you’re allowing Norton pages content in order to provide the best experience possible.
Please confirm you’re allowing Norton ads, cookies, trackers, analytics, scripts, beacons, etc., etc.,
Please whitelist norton.com, login.norton.com, my.norton.com, nortonlifelock.com, support.norton.com, buy.norton.com, renew.norton.com
Please disable VPN…Ads blocker…try from Chrome.
Please see us.norton.com General Privacy Notice and Cookie Statement for additional information.
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If you see an unauthorized charge on your credit card for a Norton product, you should immediately contact your financial institution to report the fraudulent transaction. They can then begin an investigation into your account. Additionally, contact Norton’s Customer Support to register the case and provide them with more information.
Contact your financial institution: Report the fraudulent charge to your bank or credit card company as soon as possible. They will likely investigate the transaction and potentially issue a refund.
Contact Norton Customer Support: Norton Support says you should also contact Norton’s customer support to register the case and provide them with information about the unauthorized charge.
Provide additional information: Norton may require additional information, such as your account details and the specific details of the unauthorized charge, to assist you further.
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Does…View phone number…work?
Is your order number AP or NP with 10 digits?
Nope, I can’t see the phone number or contact them. And when the funds were debited, I received an email from Norton (no-reply-@mails.norton.com) about the time the funds were debited. Even though the website doesn’t mention anything about this.
AP**********, yep.
chat and phone not working (only bot, who cant contact me with supporter)
head scratch
what’s your geo-location/country?
Chat dialog does not open?
Estonia .3.
Chat dialog not opening, only bot who give me ONLY HELP CENTER <~>
Were you able to Verify your email address?
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We’ll try to call attention: No promises. No timeline.
yep .3.
Okay and then you see presets?
Purchase & Billing → Request refund → Select a reason → Dissatisfied → Need more help?
only 1-4, here not “need more help” .3.
geez…???
Another problem, or perhaps just a quirk of the interface, has started to appear: even with the bot there is no choice, it just says “Select a category” without any choice. xD
Oh, you’re trying from phone. Are you Data or WiFi?
Can you try from a computer?
never occurred to me that you’re on a phone
I’m stumped…thanks for posting pics.
Geez…head scratch
Is it possible “support” is down over the weekend…your location?
I can say that it works randomly, at one moment it can work normally and skip to the next stages up to the moment described above, at another moment it will not even let you choose something
and yet…we’re communicating okay
may be issue with support.norton.com your location…what do you think?
Hmmm, I don’t think so. If I were in Russia or had a Russian IP address, my site wouldn’t even work (I’ve already checked).
Now everything works, but it’s not stable.
Even if I knew support phone number that services your location…you’d need (by my experience) the code that populates on your screen to get past the Bot.
I know support 1-800 numbers that will likely incur international calling charges, if the call even connects.
Might you have experience using 1-800 numbers your location?
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Well, this is new for Phone Support:
----------------------------------Well, this is new for Chat Support:
Edit: my email address verification likely timed out
