Registry Cleanup causes computer to freeze

Hi -

 

I have a computer with Norton 360 v3 installed and everything works fine except the registry clean up utility.  When I run the cleanup utility the computer freezes every time.  It seem to run through the scan of the registry and then the computer just freezes.  Any ideas on where to start to fix this issue?

 

Thanks

Which operating system are you using?

Windows XP

I have sent instructions as a private message. Please look for the in the upper right hand corner of any community page to access the message.

Thanks for the message.  I followed your instructions and re-booted the computer.  The registry scan still locks up on the computer.  The scan starts running fine but stops after file system scan reaches 100%.  I can still move the mouse, but I am unable to click anything on the computer.  Any other thoughts?

Have you ever used any other reg cleaner? Does the problem occur than as well?

I have not used any other registry cleaner.  I was running the Norton registry cleaner is because the norton 360 control panel lists shows that has not been run and instructs me to fix it.