10 min after booting my machine it would hang. After many attempts I found that it was Norton 360 causing the hang. I installed 360 and during the uninstall it hung again. I ran the Norton Removal tool and half way through removal it hung. The last msg from the removal tools was removing folder trees. I deleted all of the Norton, Symantec directory entries along with all registry entries and the machine works great no hangs.... but no anti virus. I tried to install Norton 360 again but the install fails. Any suggestions
After upgrading to Windows 7, download a new copy of Norton 360 3.0 from any of the following links according to the product you have brought(click on the link to to start the download):
For Norton 360: http://www.norton.com/n360s_3
For Norton 360 Premier Edition: http://www.norton.com/n360p_3
Then start the installation. You can activate this using the same Product Key from your Norton Account. Let us know how it goes.
Hi!
I want to upgrade my Laptop to Windows 7, but how does that affect my Norton 360? I want to do a clean installation of Windows 7, do I need a new license? Or is it possible to activate my product once again as long as I have activated the license before on my laptop?
Hi, erickge,
The hairs always stand up on the back of my neck when someone says their computer stopped hanging when they uninstalled their security software!
We've been seeing a number of Zeroaccess infections that caused hangs (it has a tripwire) under vaguely similar circumstances, so what I'd suggest is that you download and run the latest malwarebytes and tell us what it comes up with. It may be nothing--in which case we can push on to find a less threatening cause for what you're experiencing. But I'd prefer to rule out a malware infection right up front, given the symptoms you report.
Let us know if you need some help doing that--and, if not, let us know what you find & we'll take it from there!
Hugh makes some great points too; anything you can tell us about your path leading up to this problem would be most helpful. If, for example, you did just remove a different security package--without using its removal tool--then installed Norton and started experiencing these symptoms right away, that would make me less suspicious of malware and more likely to think you were just dealing with some incompatible Registry debris or the like. If, on the other hand, you had been humming along happily with the latest version of Norton 360 installed for some time, then (God forbid!) downloaded an unexpected attachment that showed up in an email from a friend--and then these problems started appearing, we could probably skip the whole malwarebytes thing and I'd send you to the recommended "disinfection" forums post haste!
So, give us a little history, if you please!
System is 64 bit Win 7 Home Service pack 1. Norton 360 V5. I have no idea what led up to the problem. 3 days ago the hanging started. I could not see any unusual activity in any of the logs.
When I tried to uninstall the system hung, When tried the Norton Removal tool which also hung the system. I ran Malwarebytes and no malware.
I have solved the problem and have gotten 360 installed and running on my system by deleting all the Norton and Symantec registry entries, all Norton and Symantec files and directories in Program files and Program Files (x86) and finely deleting all Norton and Symantec data out of ProgramData. The problem causing the hang was in ProgramData somewhere but I have no idea where or what. After deleting the ProgramData files the install completed successfully.
Thank-you for all your suggestions!
eric
Thanks for letting us know how you resolved it .... I wonder if the Norton Removal Tool routine would have done the same ... ?
10 min after booting my machine it would hang. After many attempts I found that it was Norton 360 causing the hang. I installed 360 and during the uninstall it hung again. I ran the Norton Removal tool and half way through removal it hung. The last msg from the removal tools was removing folder trees. I deleted all of the Norton, Symantec directory entries along with all registry entries and the machine works great no hangs.... but no anti virus. I tried to install Norton 360 again but the install fails. Any suggestions
I upgraded my computer to Windows 8 from Vista. I have to reinstall Norton. When I tried to activate, it reports that I don't have available lincense. It is the same computer, How can I reclaim my old lincense?