Reinstallation failed to fix vpn connection fails

Norton VPN for Windows
1

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract: VPN does not connect, re-installatiion attempt did not work

Detailed description: Tried to reinstall VPN after not being able to connect. After the download the installation app said it was installed and activated, but it did not fix problem. In the windows app list, I only see Norton 360… no security app.
I repeated the install with same results.

Product & version number:22.24.7.8

OS details:Windows 10

What is the error message you are seeing?

If you have any supporting screenshots, please add them:

2

Are you installing/reinstalling standalone Norton Secure VPN with Norton 360?
Does N360 built in Secure VPN work/connect?
Norton Secure VPN standalone & Norton 360 installed…may cause odd behavior. Have you always had both installed…trying to connect standalone Norton Secure VPN?

3

Not intentionally using VPN standalone. I was using VPN with my Norton 360 and it stopped connecting completely after some intermittent issues. I went to ?help and there was suggestion to delete secure VPN and download and reinstall secure VPN… this may be stand alone?
What I deleted from Windows something about Norton Security but didn’t match help name.
There is a Norton 360 app still installed in windows… which I assume is the app I am opening.

4

This is what the help showed:

STEP 1: UNINSTALL NORTON SECURE VPN

  1. Press the Windows + R keys to open the Run dialog box.
  2. In the Run dialog box, type in the following text, and then press Enter:

appwiz.cpl

5

Yeah, Norton documentation is lacking…does not specify standalone or built-in VPN. You’re looking at help for standalone VPN.

Does N360 built in Secure VPN work/connect?
Do you see an Error: or Message:

Geez, all my VPN messages from old Community are Oops!

6

No… it times out and goes back to “Turn On”

1 Like
7

No Error or message that I see.

8

Norton 360 Secure VPN?
Maybe, you have Auto VPN enabled and you’re on secure network

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I do have Auto Connect enabled, but I’m not on a secure network unless it is set up by Norton…?

10

Sorry, I meant Auto VPN
Please see:
https://community.norton.com/t/reinstallation-failed-to-fix-vpn-connection-fails/237185/8?u=bjm

11

one of these days I’m gonna figure out how Quote works on new Community

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Auto VPN is on too, and Unsecure Network and Compromised Network…ON

13

this appears to be default with Auto VPN

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14

Same result.

15

Auto Connect & Auto VPN enabled at the same time…head scratch
Lets ask users that use VPN.
I’m on my home network so, seldom use VPN.

16

Is standalone still installed??

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Please review 4, 5, 6, 7 here:
https://windowsreport.com/norton-vpn-stopped-working/

18

and no Error or Message???

19

How about turning off all VPN switches and simply call VPN - Turn On - as test.

Yeah, I like that idea…disable all VPN switches…restart machine…and call (Turn On) Norton 360 Secure VPN…as test.

and now I’m blocked from posting more than 5 replies

20

Still fails, this time there was a pop-up Norton Security about connect failed.