In 2009 I purchased Norton System Works Premier Edition 12. After 12 months Anti Virus expired and I replaced it with Internet Security (and have done each year since). I continued to use the ‘Utilities’ functions and Save & Restore (version 2) as they did not have an expiry date. Last year my version of Internet Security 2013 included Utilities 15. A few weeks ago I had to rebuild my computer, and I installed Utilities 15 instead of System Works. I reinstalled Save & Restore without System Works and all went well until last week when it asked for my activation code. I tried to use the product key which came with System Works (the one I had used to activate the whole package in 2009) but it would not fit. The product key for System Works is 25 characters, and a mixture of numbers and letters, whereas the one Save & Restore requires is just numbers. There is no separate key for Save & Restore included with System Works. Any ideas?
Thanks for your help. I have now installed System Works (with the minimum possible) and the problem has been sorted.
Just a pity Symantec couldn't have explained this!
In 2009 I purchased Norton System Works Premier Edition 12. After 12 months Anti Virus expired and I replaced it with Internet Security (and have done each year since). I continued to use the ‘Utilities’ functions and Save & Restore (version 2) as they did not have an expiry date. Last year my version of Internet Security 2013 included Utilities 15. A few weeks ago I had to rebuild my computer, and I installed Utilities 15 instead of System Works. I reinstalled Save & Restore without System Works and all went well until last week when it asked for my activation code. I tried to use the product key which came with System Works (the one I had used to activate the whole package in 2009) but it would not fit. The product key for System Works is 25 characters, and a mixture of numbers and letters, whereas the one Save & Restore requires is just numbers. There is no separate key for Save & Restore included with System Works. Any ideas?