Remote Access Software Threat

When is security software like Norton/McAfee and others going to start seeing remote access software as a potential security threat and backdoor Trojan when "Unattended Access" is enabled. And Google forms that target Norton user phishing for they information and credit card details.

For people who buy off the self computers and are offered Norton and McAfee as they security software. Or warn people of cyber criminals targeting them, when first installing the software or if it's preloaded, as Os logs in.

For example YouTube: Example of Targeting Norton user

And take a more direct approach against these cyber criminals. How much more victims need to be targeted? Before security software change they behaviour and attitude towards remote access software and Google forms, lack of keyword detection of a illegal form phishing for information and claiming to be Norton refund.

Your thoughts on the subject, should security software change they attitude towards remote access software and Google forms type sites. Feedback to Norton.

You need to remember that this is a user to user forum. Even the Gurus here are just users like you who volunteer our time to try to help others with our knowledge of the Norton products.

Technology can only go so far to protect users. If you have looked through these forums you will see that there are many, many threads and post on there being too many pop up messages from Norton 360. Some are similar to what you are suggesting be put into the product. Because these are seen as annoying, they will likely get dismissed/closed without reading. 

Norton already includes scanning of links in emails and on web pages that will block the destination of those links if they are known by Norton to be malicious or phishing attempts. The problem is that the scammers create new web pages every day, so it is almost impossible to keep the database up to date.

If you want to make suggestions for features or services you feel Norton should be providing you can post in the Product Suggestions board https://community.norton.com/forums/product-suggestions

 

peterweb:

In the end, users need to be web savvy and not call phone numbers or click on links in unsolicited emails. Always go directly to the company's web site to initiate any contact with that company.

And how are users going to be more web savvy never mind computer savvy, who is going to educate them?

peterweb:

That video seems to show someone who has called a phone number in a fake subscription email. Norton users need to verify the senders email matches an email 

In the end, users need to be web savvy and not call phone numbers or click on links in unsolicited emails. Always go directly to the company's web site to initiate any contact with that company.That video seems to show someone who has called a phone number in a fake subscription email. Norton users need to verify the senders email matches an email from this information.   Is this email from Norton legitimate?

That is a example video, they is more but you have proved a point about human scicology and behaviour of not clicking the link to videos for more. They is more channels like "trilogy media, scammers payback, kitboga".

peterweb:

They also should be aware of whether or not they would have expected to have a payment made for a subscription renewal around the time of the email. If not, they should be wary and never click any links or call any phone numbers in that email.

Why don't you add this to the cyber crime prevention and awareness page as soon as you start Norton for the first time, or periodically. Like avast does, problem is avast is not offered to off the self computers only Norton/McAfee are. These people are social sphere humans, they not web savvy or computer savvy.

peterweb:

There is nothing anyone can do to stop someone sending an email to these random email addresses, or addresses they have gathered from the dark web. Norton, McAfee, Microsoft are all aware of these scam/phishing emails, but there is not much they can do to stop them. 

You can display a cyber crime prevention and awareness for the first time Norton is started, and periodically display cyber crime prevention tips and warnings like awast does. Company's been aware, but what about they customers, when they first start the Os a cyber crime prevention and awarenes is displayed warning customers of this, same with Norton, McAfee and Microsoft.

You say they is nothing they can do to stop it? A real time anti scam shield could, it would detect that the email, text, and popup, cold call speech to text keyword detection is a scam & alert the user that a scam has been detected or automatically get rid of it. Key point is it is marked and stamped as a scam.

Also what about old people with medical conditions like Dementia and memory starts been less reliable. Learning requires memory retention. Could offer a option for higher security to automatically block remote access software, they don't need it for the most.

"You say nothing can be done about it, about corporation knowing about it, too bad they customs don't and don't take a more direct approach and educate they users. Instead of passive and off to the side, where they not going to see it." Since I know you might quote a link about scam and fraud website, that's nice but human behaviour of these types is they don't browse like that, they not inquisitive and don't type the question into a search engine rather than word of mouth. Which makes them serceptipal to social engineering from a pathological liar, which will feed them misinformation.

Thanks for starting the conversation, let's see what happens next.

"What do you think about them taking a more direct approach, like a previous mentioned?" Like avast has periodic cyber crime and prevention notices and avast secure browser bank mode (ctrl + b), remote access software like team viewer can not see into the virtual shell bank mode and any desk automatically loses connection as the ou activate bank mode. People probably don't know this with avast secure browser because they don't educate people like a quest notice inside the browser that bank mode is they and other browsers adopt this change in protecting login system.

That video seems to show someone who has called a phone number in a fake subscription email. Norton users need to verify the senders email matches an email from this information.   Is this email from Norton legitimate?

They also should be aware of whether or not they would have expected to have a payment made for a subscription renewal around the time of the email. If not, they should be wary and never click any links or call any phone numbers in that email.

There is nothing anyone can do to stop someone sending an email to these random email addresses, or addresses they have gathered from the dark web. Norton, McAfee, Microsoft are all aware of these scam/phishing emails, but there is not much they can do to stop them. The scammers create dummy email addresses that they use for a few days and then move on to another email address. They probably use VPNs to mask their location so they cannot be tracked down. It is like playing whack-a-mole if you try to track them.

In the end, users need to be web savvy and not call phone numbers or click on links in unsolicited emails. Always go directly to the company's web site to initiate any contact with that company.