1 laptop 1 desktop and both have NIS 2011 upgraded from NIS 2010. This condition did not exist in NIS 2010. The desktop is connected via DSL router. The laptop is connected via wireless off same DSL router. Both are Win 7 and current on updates. I have reinstalled NIS 2011 four times after using the removal tool every time. IP192.168.1.0 / 255.255.255.0 - class C for router.
Problem
When I attempt to engage the remote monitoring the green circle with check mark only shows on the laptop. The desktop remote monitoring shows OFF. I have tried every possible combination of security with the same results. The closest I have come is setting both networks to FULL and I can see (remote monitor ) my laptop. Once I shutdown the computer and restart it disappears. Then I am back to square 1. Help please!!!
Have you gone to the Control panel>Network and sharing centre to set up the connection on both machines? Do you actually need to monitor what is happening on each machine, or do you just want them to be able to share files and printers? Are both machines able to access the internet? Are both machines visible in the security map of the other?
Norton secures a network, and makes the devices visible, and makes rules to allow them to connect to each other based on the settings in Windows, but it doesn't actually build the network. That is Windows job.
If you go to start>search> and type in remote you will see a lot of choices come up as to the options available for remote desktop. See if that helps and let us know.
The part that is confusing to me is that it worked in NIS 2009 and 2010 with no problems. The only thing that I can see to do at this point is find a manual removal procedure to remove it and reinstall. I say that because when I reinstalled on the desktop it asked for my key code. The laptop never does.
Since both can see each other, you can set the trust level in each one through edit, to full trust. Check your Windows settings to make sure that a Windows update hasn't changed the original settings. Do that in both machines. Reset the router, using the little pin hole at the back. Hold that in until you get a red light. Once everything is up again, you should be able to access each other. If a password popup for file-sharing comes up, give it a password.
The machine that asked for your key to reactivate should not have done so. It should not have been necessary for it to do that. Do you have any other security on that machine? I don't recommend a manual removal. Norton should be removed first by add/remove and then if necessary for a complete removal, use the Norton Removal tool. Manual removal misses too many things, or takes out the wrong things.
I am right back to where I started. I did what you recommended but on restart the laptop showed the green circle with the refresh sign. The desktop showed no green circle. I am only using nis 2011
I too had the same problem. I set both computer to full and then lowered the settings on both to protected. It still worked after restart. Win7 with XP pro sp3, both dell laptop.
When you say set both computers to full do you mean the network? Then go back to the individual computer and lower it there? Could you still share files and printing?
That is partially not true whiplash. I’ve increased my protection to protected and remove monitoring still works. But then again each computers are different.
That seems to be the only way I can get mine to work. I certainly would hope that such a delta in operations between NIS 10 and 11 could be explained. With both the network and individual computers set to FULL it seems like you would be inviting trouble. I am not to happy at this point.
You should still be well-protected as you are behind a router and only the communications from one passworded machine to another machine on your network are trusted. What few things that are allowed in by your router will be dropped by the firewall on the machines themselves. A trusted network does not mean that it is not a secured network.
With both the network and individual computers set to FULL it seems like you would be inviting trouble. I am not to happy at this point.
when you set those computers to full trust you're saying that you trust those computers. you should. you have norton installed on both of them so you should be fine. you should be able to "trust" your computers. its the OTHER computers (the ones that aren't on your network, or the ones that don't have norton installed) that you shouldn't be able to trust.
you shouldn't need to set the network to full trust (shared should be okay) but the computers with remote monitoring shoudl be at full trust.
Hate to disagree with you whiplash but its not necessary to set to full trust to use remove monitoring. I’ve set my computers to protected but it still worked. XP with win7.
I woke this morning and had a thought. What if I kill the Smartwall? I did that and it showed the Red X for both machines in shared with the network set to share. I did a restart and the Red x's were there still there. Believe it or not that is success!!! I reset the smartwall on both machines, did a full scan on both and back to where I was after I upgraded to 2011. My next step will be to cable in my laptop to the router (after I turn off the radio) and run the same test again. If I get the same results then I will say there is a rule problem with the general rules for the smart wall. I still think is is strange that you can get the machine to see the other but not have the security level shown.
I repeated what I had done this morning but restarted the firewall then I was able to turn the Red x's into green. I saw them all with green circles. I then restarted the computers. At which point the desktop got stuck refreshing the security status of the laptop. I repeated the entire process with my laptop wired, radio off, and got the same results.
All this leads me to believe that there is a problem with the general rules with the smart firewall. End of story.