Removable drive automatic scan

[wrnoof]

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract: Norton automatically scans removable USB drive on PC startup.

Detailed description: I want to turn off this automatic scan and cannot find the setting for doing so.

Product & version number:

OS details: Windows 10 Pro 64-bit

What is the error message you are seeing?
None

If you have any supporting screenshots, please add them:

[bjm]

[…]

1. Under Computer Scans, in the USB Drive Scan row, select one of the following:

• On: Initiates a virus scan automatically when a USB drive is detected.
• Ask Me: Prompts you to initiate a virus scan upon detection of USB drive.This option is selected by default. You can choose to run the scan or skip scanning.
• Off: Turns off USB drive scan.
  […]

https://support.norton.com/sp/en/us/norton-360/current/solutions/v138706337

[wrnoof]

Thx for the link. I would not have found the setting otherwise.

[Michael_Lynch]

I use it but with one exception.
It scans the USB Drive I have in my Docking Station, THEN it scans the C: Drive of the PC the Docking Station is attached to. What an awful waste of time.

[IB1111]

Hi, I have Norton deluxe version 24.12 (under win10) and I disabled by mistake the offer to scan inserted USB drive (there was some option Do not offer this in future or something like this in the small pop up window which was opened each time I inserted an USB stick in the port). I can neither find Computer Scans, nor the USB Drive Scan setting. There is also no Scans and Risks tab. The Antivirus settings, is under Settings/ Advanced settings/Computer, but no possibility to turn back the (accidently) turned off feature to offer scan of inserted USB drive. I go through the whole My norton and Settings menu (opened from taskbar) and I did not find this setting anywhere. The official support told me to reinstall the app (?!?). I do not believe, that a feature, that was turned off can not be turned on again. Any idea, please?

[bjm]

@IB1111

Hi, I have Norton deluxe version 24.12 (under win10) and I disabled by mistake the offer to scan inserted USB drive […]
The official support told me to reinstall the app (?!?). I do not believe, that a feature, that was turned off can not be turned on again. Any idea, please?

Hello @IB1111
Um, did you try Reset to Default?
as I recall…Oct 2024…Reset to Default worked for me here & here
Caveat: as I recall…I’ve not tested since.
Note: as I recall with Reset to Default. I’ve needed to re-setup my Cloud Backup

Please post progress

@IB1111

I can neither find Computer Scans, nor the USB Drive Scan setting.

this doc here refers to v22

[IB1111]

Thank you, reset helped, the functionality is back, but I am wondering, if this is the one and only solution as by resetting, all settings were lost as there is no export/save settings possibility.

[bjm]

@IB1111

Thank you, reset helped, the functionality is back, but I am wondering, if this is the one and only solution as by resetting, all settings were lost as there is no export/save settings possibility.

Hello @IB1111
Reset to Default or re-install Norton…as far am I’m aware.

Where is the Backup Settings option? here

We’re hoping Norton publishes v24 User Guide and implements…export/save settings.