Removal Issue - Norton Security on new windows 10 machine

Hello!

I'm glad to be able to use this forum resource.

I've just had to reinstall windows 10 on a new samsung elitebook notebook

After doing so and while attempting to install our Symantec Endpoint software, I was prompted with the below msg:

"A previous Norton product has been detected.  Please first uninstall your legacy Norton product before attempting this install."

My problem is that I am unable to uninstall the Norton Security program.  Is there any guidance for this issue?

Please advise, many thanks!!

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[Edit: Removed personally identifiable information to conform with the Participation Guidelines and Terms of Service]

The best we can recommend is to download and run the Norton Removal Tool from   www.norton.com/nrt

Please do not post personal information. I have asked your email address be removed.