Removing a device

[Philip_Seaton]

I want to remove a device, an android phone, however the phone died. Norton will not let me remove it.
If its expecting to be able to converse with the phone, tough, its dead.

What do I do?

Thanks

Phil

[bjm]

@Philip_Seaton

I want to remove a device, an android phone, however the phone died. Norton will not let me remove it.
If its expecting to be able to converse with the phone, tough, its dead.

Hello @Philip_Seaton
Can you Remove License under Manage Licenses

Remove a device from your Norton account
https://support.norton.com/sp/en/us/home/current/solutions/v53370992

Please post your progress

[kevinpierce]

Hey Phil, had the same issue before. You should be able to remove the dead device by logging into your Norton account online, going to My Devices, then selecting the dead phone and choosing Remove Device or Delete. If that doesn’t work, try deactivating it from the Security tab instead. If all else fails, hit up Norton Support chat they can force-remove it for you.

[Philip_Seaton]

Thank you, have now removed the device successfully.

[bjm]

@Philip_Seaton

Thank you, have now removed the device successfully.

care to share how? via Manage Licenses → Remove License?
Or ____________?