My wife was using several high memory usage programs the other day and the Norton Background came up and I believe it was downloading the latest definitions ... Anyways, the system crashed at that very instant (she loves PhotoPaint 11 but i am never updating past version 9). Upon restart, her machine has been sent into a slow motion torpor (like, one click per ten minutes). I am a very able technician and examined all running processes using Sysinternals tools ... all good. Did a Memory Diag using MS tool... not it. Scheduled Chkdsk for next start ... nope. I was unable to get my Norton AntiVirus to run a Full Scan ... hmmm. I thought it might be symptomatic of the slowness itself (like some kind of an internal 'this process must complete in x seconds' routine in your software) but the back of my mind is saying that she told me the crash happened while the 'background scan' pop up was on.
Long story short(er)... running defrag on the system drive revealed that a single Antivirus definition file could not be moved. I am guessing it is corrupted.
She has no less than ten hours of configuration done to her Norton IS/AV installation and a complete uninstall/reinstall (where she loses her customized configuration settings) is going to be a deal breaker when it comes time for us all to re-up (in 40 days).
Do I just delete the '20090928.037\tcscan7.dat' file and folder in her 'all users\applicationdata\norton\...\virusdefs' folder and the program will reload that definition on next update?
Is there some other file to delete or edit that has to be made to make that work?
I just want to back out this last update and have it reload and get back to some 'easy livin'
Thanks,
UH
My wife was using several high memory usage programs the other day and the Norton Background came up and I believe it was downloading the latest definitions ... Anyways, the system crashed at that very instant (she loves PhotoPaint 11 but i am never updating past version 9). Upon restart, her machine has been sent into a slow motion torpor (like, one click per ten minutes). I am a very able technician and examined all running processes using Sysinternals tools ... all good. Did a Memory Diag using MS tool... not it. Scheduled Chkdsk for next start ... nope. I was unable to get my Norton AntiVirus to run a Full Scan ... hmmm. I thought it might be symptomatic of the slowness itself (like some kind of an internal 'this process must complete in x seconds' routine in your software) but the back of my mind is saying that she told me the crash happened while the 'background scan' pop up was on.
Long story short(er)... running defrag on the system drive revealed that a single Antivirus definition file could not be moved. I am guessing it is corrupted.
She has no less than ten hours of configuration done to her Norton IS/AV installation and a complete uninstall/reinstall (where she loses her customized configuration settings) is going to be a deal breaker when it comes time for us all to re-up (in 40 days).
Do I just delete the '20090928.037\tcscan7.dat' file and folder in her 'all users\applicationdata\norton\...\virusdefs' folder and the program will reload that definition on next update?
Is there some other file to delete or edit that has to be made to make that work?
I just want to back out this last update and have it reload and get back to some 'easy livin'
Thanks,
UH
I have never seen anyone successfully delete the virus definition files and still have a running Norton AV. You could try the Intelligent Updater to fix the virus definition files. Intelligent Updater
Interesting... I see where int upd'r could help. Am going to try it this morning ... or due to the nature of the problem ... start trying it this morning and find out if it worked this afternoon ...
Are you really sure that deleting the 'dat file and it's folder' will wreck my installation, it seems the logical thing to do.
Then the Int Upd'r would (theoretically) replace the files.
Thanks again,
UH
Downloading and installing the definition set via intelligent updater is a good place to start to try to get things back to normal. Then you can start to look at deleting old files.
Hi
There is a new botnet out now that is affecting jpeg's. I am mentioning this because you mentioned that the problem started when you wife was using photo light. If she was doing something with jpeg's, it might be possible that she picked up something from that. Here is the article describing the botnet-trojan. If this is the problem, then that might be causing your problems. You could try running malewarebytes full scan to see if that picks up anything. Please use the free version since that is a on demand scanner. You can attach the log from that by using the add attachments right under the post button. Thanks.
http://blogs.zdnet.com/security/?p=4507&tag=nl.e539
I have mentioned this article for information purposes only, not to try any fixes that may be mentioned in the article
Message Edited by floplot on 10-01-2009 11:55 AM