Renewal seemed to have damaged my pc

Hello,

 

Today I renewed my Norton Internet Security Subscription. As soon as it was being finalised and the window poped up saying Renewal was sucessfull my battery light flickered and it stopped charging and it now refuses to charge. I am convinced it's not a coincidence. There was no power serge or anything of the sort at my home. At the moment I have no way of knowing if the battery inlet on my hp dv2 has been damaged or it if's the adapter and chord. 

 

Has this happened to anyone before? I really would like some help on the issue as I am not to tech-savy. Any assistance you can give will be useful.

 

Will Norton/ Symantec take any responsibility for this unfortunat occurance? I am very upset over the situation right now!

 

Thank you